Mobikwik — ser is disabled showing and opening my wallet I have money on it

Address:

ONE MOBIKWIK SYSTEM PRIVATE LIMITED 2ND Floor Orchid Center,Sector - 53, Gurugram, Haryana - 122002, 122002

I book rail ticket using mobikwik wallet ticket not book due to seat preference and railway refund my money in wallet but they block my walllet
And the at the same time i make a complaint it on her twitter id also, but the see my detail someone calling me and claiming a mobikwik person and add 200 rupee in accont to there account for telling they need detail of your account to refund the money, i make complient of it in mobikwik they the ask me some and send all the detail my and the mobikwik block my accont itll only i send him my scen id card also to email. But they not opening my wallet till,