Mobikwik — transaction failed but still not refunded after a month

Hi

I made one transaction on[protected] reference number inb/[protected]/zaak e payment services
Pvt. Ltd./tr767.18. Same was deducted from my account but transaction was failed and ticket was not booked on uta app. As par bank transaction was successful and money is lying with zaak e payment services
Pvt. Ltd which is yet to be refunded.

Here is the reference id given by bank-zp558d43be2fbe7
Please do the needful asap else i will register the complain in consumer forum