Mobikwik — transaction timeout : money not reversed

Hello,
I had tried to make electricity bill payment of 673 from registered mobile no: [protected]
Registered mail ID: bhushan.[protected]@gmail.com
Payment of 598 was made from Axis bank credit card ending with 9284
rest of 75 was used from wallet
The transaction got declined. The wallet money was reversed, however the 598 used from Axis bank card was still not reversed.
Transaction time: 22 Nov 2019 17:43
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