Mobikwik — Waiver of Penalty Charges

The collection agent of Mobikwik called me and assured me on the call that if I pay my zip bill they will waive off the entire charges of penalty.

Now its been 2 weeks, Neither your collection agent is picking the call, Nor the charge has been taken off, I have a call recording and shared on [protected]@mobikwik.com via email and on twitter but no one responded till date