Modi Builders — Unprofessional behaviour, Incompetence and No proper timeline to resolve Newly constructed Customer Villa Issues

Dear Sir/Madam

I have been forced to write this complaint as it has been two years since I have taken the possession of my unit at Golden County, Rampally Daira.

I have been chasing the modi builders customer care team, site admins, Customer Care managers at Golden county site all this while to resolve my villa issues.

The problems that I have highlighted to them are because of their below par construction standards.

Yet they don't respond to our emails that we send to their Customer Care with any stipulated timeline.

They don't realize their mistakes and resolve the issues immediately and with permanent solutions.

They may respond to your mails after few months. After getting the response from customer care, the team at site too start the work with snail speed without any proper work schedule to resolve your issues.

Once they start attending to your issues, they stop for many cases saying again they need permission to rectify them and they won't revert to you for months as they take things for granted. You will be chasing them for months and yet you get reply from the site team and customer team that waiting for approval. End of the day, your issues will be on hold...

They don't have dedicated team/staff/labour for maintenance of the handed over villas. They only assign the work on availability of the team/staff/labour as bits and pieces without proper timeline or work schedule.

I'm feeling ashamed to list all my villa issues here. I'll try to summarise the issues so that they take serious note of my issues and resolve my unit issues with stipulated timeline and with proper work schedule. Hope Modi Builders with 35+ years of experience in construction industry show respect to customers issues and resolve them as soon as possible.

Below is only a summary of my issues...
- Seepage on external walls at many places
- Seepage on internal walls
- Uneven terrace tiles with many of them being broken.
- Water logging on terrace as the terrace floor is not constructed with proper slope to drain rain water on terrace.
- Bumpy and uneven internal walls in all rooms (One feels ashamed to view them at night when lights are on)
- Floor tiles, bathroom tiles with hollow inside and ready to break
- Uneven spacing between Floor tiles, bathroom tiles, etc.
- Uneven gaps between door frames and doors in all rooms
- Gate is uneven with large space in-between
... really feeling ashamed to list all the issues here.

Hopefully with the complaint being posted here, modi builders will take note of my villa issues and resolve them to the earliest possible.

If they don't attend to my issues to the earliest, I'll not hesitate to post photos and videos of the villa issues which will help others too to view the actual construction quality and sub-standard construction done at various levels by a company with 35 years of construction experience.

Thanks & Regards,
Mohammed