[Resolved]  Modi Hyundai — Mishandling during service and damaging car parts

Address:

Goregaon Mumbai

18th Oct 11:00 am My i20 (GJ18BG9863) was picked up by Hyundai personnel (Kirti, +[protected] post complete inspection of both interior as well as exterior and took photos as well. The checklist was filled and the person was professional enough me to run through all checks again point by point . Except for two little dents there was nothing in the car which was damaged. I approved the checklist after proper inspection and signed it.
18th Oct 12:02 pm Post the car arrived in service center I got call from service center (+[protected] that car has arrived at service station and service advisor will contact me.
18th Oct 12:39 I received call from service supervisor (Vinay,[protected] and he briefed me on basic service and oil replacement related expenses (Approx. 6.5K INR) which I was ok with . He also insisted for wheel balancing alignment and washing of seat as he mentioned got fungus. I advised him to proceed with basic service and oil change and would get the remaining done during next service. He also advise that service would be done and car would be delivered by 5.30 pm to which I confirmed to be fine.
18th Oct 14:06 Later in the afternoon Vinay, the service advisor called me again and said that central ac vent lever and right side rear window switch is damaged and asked me to get it replaced and given me estimation of another 5K. Initially I didn't understood what he is referring to as to my knowledge and check done in the morning by pick up guy didn't indicated anything such. I told him not to do anything as he gave the estimate of another 5K for it. I asked him to leave it as is.
18th Oct 18:21 I got another call from service center (+[protected] to make the payment via FT link that they would be sharing and they are waiting for driver for drop
18th Oct 19:50 I started getting calls from Vinay and other people from service center to make payment .I tried the link to make the payment but it didn't worked for some reasons. I was getting calls in intervals for payments still car was not delivered. I was told they are waiting got driver who will come from Malad East and will pick up car from service center and drop to my residence . I told I will make the payment by card at the time of delivery and asked them to get the card swipe machine . To which they told all swipe machine are occupied and asked me to pay via google pay to some personal account to which I denied. Later they told they have issued gate pass to the driver who will drop car to my place.
18th Oct 21:20 Same morning pick up person, came to drop the car . At the time of delivery I inspected the car and found the ac vent lever and rear seat window switch were damaged which were absolutely fine in the morning during pickup and even pics were taken by pick up guy . The guy also agreed that there was no damage in the morning and connect me to Mr. Vinay. I spoke to Vinay, the service advisor and his reaction was quite submissive . I told him that I will only make the payment once repair or replacement made to ac vent lever and rear window switch which was damaged by service center guys due to rough handling. He told he will discuss with general manager and get back to me . I am absolutely unhappy and mental agony it brought to me .
I feel the damage was either done intentionally or happened due to rough handling at service center considering the rush these days and the blame was to finally put on customers head due to the fault of service center folks which is unacceptable.
Please help me to get this resolved as Such incidents bring bad name to both the brand and company as a whole.