Morphy Richards — Faulty OTG !! | |||
With great gust and anticipation a Morphy Richards OTG 52 ltrs was purchased on 25.03.2015 from RK Electronics, Vikas Marg., New Delhi I was in anticipation of good long service from a quality product - alas in vain. On usage it was observed that the door does not close completely. The gap is visible to the naked eye. Customer care was contacted ( Complaint No. 6680547). A technician saw the defect and noted the fault in his worksheet. Since then customer care was contacted on 04.04.2015 and 06.04.2015, however the case has still not progressed. Customer care is very polite but is stonewalling the issue. The disappointment and frustration cannot be expressed on mail. Better quality of product and service was expected . It is requested that immediate action is taken to replace the faulty oven with a functional piece. Was this information helpful? | |||
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Morphy Richards customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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Unfortunately, we have faced the same problem, bought 52RCSS Morphy Richards OTG from Vijay Sales, CBD Belapur, Navi Mumbai on 4th November, 2015 as our Diwali Present which we wanted to use to entertain our guests on Diwali. But as we opened the box and noted that cover doesn't close properly. We lodged the complaint the same day and numerous calls thereafter. Till date the OTG is not used. We have lost all hope of getting it repaired, neither Vijay Sales nor Morphy Richards reply or take action. Both are pathetic and useless.
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