[Resolved]  Morphy Richards — Microwave oven doesn't work and pathetic customer service

Address:

Thiruvananthapuram, Kerala, 695587

I bought a microwave from Morphy Richards company and it started giving me troubles after 5 months. The food wasn't getting heated up . I called the customer care and they registered a complaint for me. A tech contacted me after a few days but I was not home and I requested him to come the next day but he said he is travelling this route only this day and cannot come tomorrow.I was at work and had no means to reach there by that time. I called him back after a few days and he gave the number for the service center in Trivandrum and asked to book a fresh complaint( S B ASSOCIATES, THIRUVANANTHAPURAM, Tel.[protected]. I did so on the phone number as above . the tech called me couple of days later and visited my house . by then the non heating issue had become larger as the microwave was not even turning on. He removed the parts and told me that he is taking the circuit board and it will take a week to be repaired and the product is within warranty and the service center will call me if I need to pay anything for it. I told him that its within warranty and I didn't damage it and company should do it free of cost. He said he will speak to them or I can speak when they call me. He took it and went away. Now it has been over a month and no news about the service center or the tech. I called the number they gave and it said the number is not in service. I was worried and I called the Morphy Richards customer care and the rep was not even bothered to listen to my issues and registered another complaint . and I got a message from them as below " Your Bajaj Electricals Call No[protected] has been assigned to S B ASSOCIATES, THIRUVANANTHAPURAM, Tel.[protected]" Well this is the same number I had been trying to call for weeks and not reachable. What happened to my device and where is it. I have been trying to call Morphy Richards and not able to reach through. What needs to be done. Should I file a case in consumer court for the way they are handling things