[Resolved]  Morphy Richards — Pathetic service of Morphy Richards for 52RCC OTG and Vijay Sales, Belapur, Navi Mumbai

Address:

Mumbai City, Maharashtra, 400705

Purchase of defected OTG 52RCSS Morphy Richards We purchased the above appliance from Vijay sales, Belapur on 4th November, 2015 and brought the appliance in our car itself as we needed the same to be used as many guests were expected. But after opening the sealed box, we found the door of OTG was not closing completely, so it was rendered useless. We called Vijay Sales the next day and told them about the problem but each time they would put the call on hold endlessly and then disconnect. We kept calling them daily but they would not even reply what will happen next. Every time after taking the detail of the product they would say will call back but nothing happens next. Till date, our problem is pending and no one has even visited us till now. We could not use the OTG when we needed it and also wasted lot of time in following these Vijay sales useless crap and it caused mental agony and till now we are unable to use it. We have bought from Reliance digital, Croma and Arcee, but have never faced such pathertic consumer service. I would strongly recommend all to not to buy anything from Vijay Sales, atleast from Belapur outlet, the employees there are useless and don't understand a thing, unprofessional and lack common sense and the madam who handles incoming call is pathetic. Anshu Paul Tricity, Ulwe