May 14, 2018
Updated by sharma.jitendar Please below what your team giving nonsense response after 15 days.
[protected] Forwarded message[protected]
From: Jitendar Sharma <sharma.[protected]@
gmail.com>
Date: Mon 14 May, 2018, 8:33 PM
Subject: Re: Mobile not powering ON-[protected]- Service Center denied to repair in warranty[protected] [Incident:[protected]]
To:
Motorola India <[protected]@mailwc.custhelp.com>, Amrita Padhi <[protected]@
motorola.com>,
Motorola Support Forums <[protected]@
motorola.com>
Hello Team,
I have told you multiple times that is not my. fault if you service center team damaged my phone. I thing you are not reading my email completely. I need you escalation matrix and senior memebers details. I have received call from escalation team approx 10 days back.
Please do the needful. You are not helping even your not reading email properly. Even you are not calling and not giving reply in promptly manner. I want to fix this issue. I want involved seniors in this email what you giving reply without reading email.
On Mon 14 May, 2018, 8:26 PM
Motorola India, <[protected]@mailwc.custhelp.com> wrote:
Image
You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.
To access your question from our support site, Click here
Subject
Mobile not powering ON-[protected]- Service Center denied to repair in warranty[protected]
Response By Email (Nikhil) (14/05/2018 08.22 PM)
Dear Jitendar,
Greetings from
Motorola,
As informed earlier, we are unable to consider your device under warranty, but certainly we could offer you the best price on the overall repair cost. If you are interested please let us know be relying to this email so that we could work on this towards case closure.
Look forward to seeing you soon.
Thanks and Regards,
Nikhil Chakravarthy
Motorola smartphone-India
Operation Timings: 9:30AM 6:30PM (Business Days)
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Customer By Email (Jitendar kumar sharma) (14/05/2018 01.25 PM)
Hello Team,
What happened Team.. Can i get update from any one from
Motorola Team. I have sent you multiple emails but not getting any response. I need your Senior email id and contact numbers.
Please share the information as you are not able to solve my problem.
On Thu, May 10, 2018 at 12:00 PM, Jitendar Sharma sharma.[protected]@
gmail.com wrote:
Hello Amrita/Team,
Why I am not getting any response from your end.
Regards Jitendar Kumar Sharma [protected]
On Wed 9 May, 2018, 6:12 PM
Jitendar Sharma, sharma.[protected]@
gmail.com wrote:
Hello Team,
Do you have any update on below email.
On Mon 7 May, 2018, 2:00 PM Jitendar Sharma, sharma.[protected]@
gmail.com wrote:
Hello Amirita/Team,
I am not reply from your end. Please update on below email.
Regards, Jitendar Kumar Sharma [protected]
On Thu 3 May, 2018, 2:59 PM Jitendar Sharma, sharma.[protected]@
gmail.com wrote:
Hello Team,
Please update status on my request. I had request you to to provide details of Head of
Service department and Customer Support Managers. As you are not looking my concern seriously.
Regards Jitendar Kumar Sharma [protected], [protected]
On Mon 30 Apr, 2018, 11:35 AM Jitendar Sharma, sharma.[protected]@
gmail.com wrote:
Hello Amirta,
Your are not listening me what I am saying. This is not my fault if your team damaged my mobile and now you are dening to repair my phone and saying to repair my phone or charges basis as service center team demand me for 9000/ rupees for repair as now this
phone available in market in 8000/-. How your giving this type of support to customer. Can you please forward my request to any senior customer support or Service support head. Because you are listening to service center team. You can see email response from your team sometimes they are saying your phone is band, sometimes saying your phone is liquid damaged and sometimes saying your phone back cover is damaged. If you will not forward my request to senior management then I will write letter to your india
head office CEO, HOD as you guys are not helping me.
Regards Jitendar Kumar Sharma
On Mon 30 Apr, 2018, 11:22 AM Amrita Padhi, [protected]@
motorola.com wrote:
Dear Jitendar,
Greetings from
Lenovo-Moto !
We are unable to consider your device under warranty, but certainly we could offer you the best price on the overall repair cost. If you are interested please let us know be relying to this email so that we could work on this towards case closure.
Look forward to seeing you soon.
Thanks and Regards,
Amrita Padhi
UCC- Universal Command Center Smartphone
Operation Timings: 9:00AM 6:00PM (Business Days)
MBG - WW Services #MotoLove #BecauseMotoCares
E [protected]@
motorola.com
Lenovo.com
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From: Jitendar Sharma [mailto: sharma.[protected]@
gmail. com ]
Sent: Monday, April 30, 2018 10:31 AM
To: Amrita Padhi
Cc: Shapi Sheik
Subject: Re:[protected]
Hello Team,
I am saying you guys from starting that my phone was for 1 hour with service center and they damaged my phone internally. How you can say that they did not do any thing with my phone. My phone was with service center and they can do any thing with device to repair charge and take pics after damaging my phone.
I am totally disappointed by
Motorola team.
If you are not able solve my problem share me the Customer Service Head
contact details.
Regards
Jitendar Kumar Sharma
On Mon 30 Apr, 2018, 10:08 AM Amrita Padhi, [protected]@
motorola.com wrote:
Dear Jitendar,
Greetings from
Lenovo-Moto !
We really wish we could help you in this matter.
Unfortunately our repair center has determined that your phone has a bend. They have examined your phone and found evidence of damage caused by improper use. We cannot overrule the repair center’s decision as they have actually seen your phone.
Also, we have attached snapshots that shows the bend in the phone received from the service center.
Thank you for your understanding and patience.
Thanks and Regards,
Amrita Padhi
UCC- Universal Command Center Smartphone
Operation Timings: 9:00AM 6:00PM (Business Days)
MBG - WW Services #MotoLove #BecauseMotoCares
E [protected]@
motorola.com
Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums
Print only when
necessary
From:
Jitendar Sharma [mailto: sharma.[protected]@
gmail. com ]
Sent: Monday, April 23, 2018 3:17 PM
To: Amrita Padhi
Cc: Shapi Sheik;
Motorola India;
Motorola Support Forums;
Motorola Support Forums; sudhin.[protected]@
motorola.com
Subject: Re:[protected]
Hello Team,
I have told you guys manys times that my mobile was not physically damage at the time when I submitted to service center. I have shared you pics of my mobile you can see
there is no physical damaged. Service center team damaged my mobile internally.
Motorola team only listening to the service center team only not me.
Anyway I am going to file a case against
Motorola team in consumer court.
I have already raise case with consumer forum. If you are not helping then I will take help from consumer court.
Regards
Jitendar Sharma
[protected], [protected]
On Mon 23 Apr, 2018, 2:54 PM Amrita Padhi, [protected]@
motorola.com wrote:
Dear Jitendar,
Greetings from
Lenovo-Moto !
As per the reports shared by the Service Centre, there is a bend in the phone. Hence the service availed will be on a chargeable basis. Request you to kindly confirm should you wish to avail the service on a chargeable basis so that we could prioritize the repair and assist you further with the issue resolution of your phone as per the warranty terms.
Thank you for your understanding and patience.
Thanks and Regards,
Amrita Padhi
UCC- Universal Command Center Smartphone
Operation Timings: 9:00AM 6:00PM (Business Days)
MBG - WW Services #MotoLove #BecauseMotoCares
E [protected]@
motorola.com
Lenovo.com
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From: Amrita Padhi
Sent: Wednesday, April 18, 2018 4:16 PM
To: ' sharma.[protected]@
gmail.com '
Cc: Shapi Sheik
Subject: RE:[protected]
Dear
Jitendar,
Greetings from
Lenovo-Moto !
Thanks for sharing required snapshots of the device for our reference.
We have already escalated the same to our technical team and yet to receive the update. Please allow us 24hours time period so that we could inform you accordingly.
Thank you for your cooperation and support.
Thanks and Regards,
Amrita Padhi
UCC- Universal Command Center Smartphone
Operation Timings: 9:00AM 6:00PM (Business Days)
MBG - WW Services #MotoLove #BecauseMotoCares
E [protected]@
motorola.com
Lenovo.com
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Print only when necessary
From: Amrita Padhi
Sent: Monday, April 16, 2018 6:16 PM
To: ' sharma.[protected]@
gmail.com '
Cc: Shapi Sheik
Subject:[protected]
Dear Jitendar,
Greetings from
Lenovo-Moto !
My Name is Amrita Padhi from UCC- Universal Command Center Team.
Firstly, allow
me to apologize on behalf of
Lenovo-Moto and I deeply regret for the inconvenience and delay caused to you.
Please be assure that I have taken this issue on high priority and escalated to our concern team for an update, they are rigorously working hard towards this issue.
As soon as I receive an update I shall get back to you with a positive resolution.
I highly appreciate your cooperation and patience and hope to get a positive outcome and build a great relationship going forward.
Request
your co-operation with me in this regard.
Thanks and Regards,
Amrita Padhi
UCC- Universal Command Center Smartphone
Operation Timings: 9:00AM 6:00PM (Business Days)
MBG - WW Services #MotoLove #BecauseMotoCares
E [protected]@
motorola.com
Lenovo.com
Twitter | Facebook | Instagram | Blogs | Forums
Print only when necessary
--
Thanks & Regards
Jitendar
Kumar Sharma
Email:sharma.[protected]@
gmail.com
[protected]
Customer By Email (Jitendar kumar sharma) (10/05/2018 12.02 PM)
Hello Team,
Why I am not getting any response from your end.
Regards
Jitendar Kumar Sharma
[protected]
On Mon 7 May, 2018, 2:03 PM Jitendar Sharma, <sharma.[protected]@
gmail.com>
wrote:
> Hello Team,
>
> Please update on below email.
>
> Regards
> Jitendar Kumar Sharma
> [protected]
>
> On Thu 3 May, 2018, 3:04 PM Jitendar Sharma, <sharma.[protected]@
gmail.com>
> wrote:
>
>> Hello,
>>
>> Please share status on my request.
>> I had request to you to provide Customer support and service head and
>> managers email id and contact numbers as you are not taking my concern
>> seriously.
>>
>> Regards
>> Jitendar Kumar Sharma
>>
>> On Mon 30 Apr, 2018, 12:49 PM Jitendar Sharma, <sharma.[protected]@
gmail.com>
>> wrote:
>>
>>> Hello Team,
>>>
>>> I am saying you guys from starting that my phone was for 1 hour with
>>> service center and they damaged my phone internally. How you can say that
>>> they did not do any thing with my phone. My phone was with service center
>>> and they can do any thing with device to repair charge and take pics after
>>> damaging my phone.
>>>
>>> I am totally disappointed by
Motorola team.
>>>
>>> If you are not able solve my problem share me the Customer Service Head
>>> contact details.
>>>
>>> Regards
>>> Jitendar Kumar Sharma
>>>
>>> On Mon 30 Apr, 2018, 12:16 PM
Motorola Support Forums, <
>>> [protected]@
motorola.com> wrote:
>>>
>>>> Hi Jitendar,
>>>>
>>>> As per the update from the team, the device cannot be repaired under
>>>> warranty but the best price on repair cost can be provided to you.
>>>>
>>>> If you are interested then the team will assist you further.
>>>>
>>>> Thanks
>>>> Mehraj
>>>>
>>>> Social Media - Customer Care
>>>>
Motorola Mobility
>>>> Visit us at: https://forums.
motorola.com
>>>>
>>>>
>>>> On Mon, Apr 30, 2018 at 10:07 AM, Jitendar Sharma <
>>>> sharma.[protected]@
gmail.com> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> Do you any update on my request.
>>>>>
>>>>>
>>>>> Regards
>>>>> Jitendar Kumar Sharma
>>>>>
>>>>> On Mon 23 Apr, 2018, 2:00 PM
Motorola Support Forums, <
>>>>> [protected]@
motorola.com> wrote:
>>>>>
>>>>>> Hi Jitendar,
>>>>>>
>>>>>> We're following up closely on your concern to ensure a priority
>>>>>> resolution. Someone from the team will reach out to you soon with an update.
>>>>>>
>>>>>> -Sandip
>>>>>>
>>>>>> Social Media - Customer Care
>>>>>>
Motorola Mobility
>>>>>> Visit us at: https://forums.
motorola.com
>>>>>>
>>>>>>
>>>>>> On Sat, Apr 21, 2018 at 6:35 PM, Jitendar Sharma <
>>>>>> sharma.[protected]@
gmail.com> wrote:
>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>> Please share the update asap.
>>>>>>>
>>>>>>> Regards
>>>>>>> Jitendar Kumar Sharma
>>>>>>> [protected], [protected]
>>>>>>>
>>>>>>> On Tue 17 Apr, 2018, 5:55 PM
Motorola Support Forums,
>>>>>>> <[protected]@
motorola.com> wrote:
>>>>>>> >
>>>>>>> > Hi Jitendar,
>>>>>>> >
>>>>>>> > Thank you for sharing details with us, we're following up closely
>>>>>>> on your concern to ensure a priority resolution. Someone from the team will
>>>>>>> reach out to you soon with an update.
>>>>>>> >
>>>>>>> > Regards,
>>>>>>> > Ashwin
>>>>>>> >
>>>>>>> >
>>>>>>> > Social Media - Customer Care
>>>>>>> >
Motorola Mobility
>>>>>>> > Visit us at: https://forums.
motorola.com
>>>>>>> >
>>>>>>> > On Tue, Apr 17, 2018 at 5:39 PM, Jitendar Sharma <
>>>>>>> sharma.[protected]@
gmail.com> wrote:
>>>>>>> >>
>>>>>>> >> Hello Team,
>>>>>>> >>
>>>>>>> >>
>>>>>>> >> Please find my mobile images in attachemnet and do the needful.
>>>>>>> >>
>>>>>>> >> Note: I have looped some
Motorola member in CC. Please do remove
>>>>>>> anyone while you give reply on email.
>>>>>>> >>
>>>>>>> >>
>>>>>>> >> Thanks & Regards
>>>>>>> >> Jitendar Kumar Sharma
>>>>>>> >> Email:sharma.[protected]@
gmail.com
>>>>>>> >> [protected]
>>>>>>> >>
>>>>>>> >>
>>>>>>> >> On Mon, Apr 16, 2018 at 4:39 PM,
Motorola India <
>>>>>>> [protected]@mailwc.custhelp.com> wrote:
>>>>>>> >>>
>>>>>>> >>> [image: Image]
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support Centre. Below is a summary of your request and our response. We
>>>>>>> will assume your issue has been resolved if we do not hear from you within
>>>>>>> 72 hours. Thank you for allowing us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To access your question from our support site, Click here
>>>>>>> >>> Subject
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> repair in warranty[protected]
>>>>>>> >>>
>>>>>>> >>> Response By Email (E Bharath) (16/04/2018 04.39 PM)
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> As we have discussed on the call please share the 6 sides of the
>>>>>>> device images so the we can check the device and assist you further.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>> E Bharath Kumar.
>>>>>>> >>>
Lenovo-
Motorola Customer Service
>>>>>>> >>>
>>>>>>> >>> For Chat -
>>>>>>> https://
motorola-mobility-en-in.custhelp.com/app/mcp/service?g_id=5183&session=-V4W67En
>>>>>>> >>> For Email -
>>>>>>> https://
motorola-mobility-en-in.custhelp.com/app/prod_ask
>>>>>>> >>> Self-help / Diagnostic app -
>>>>>>> https://play.
google.com/store/apps/details?id=com.
motorola.genie&hl=en
>>>>>>> >>> Customer By Email (Jitendar kumar sharma) (15/04/2018 04.07 PM)
>>>>>>> >>> Hello Team,
>>>>>>> >>> Can you please call me for discussion.
>>>>>>> >>> Regards Jitendar Kumar Sharma [protected], [protected]
>>>>>>> >>> On 15-Apr-2018 2:39 PM, "
Motorola India"
>>>>>>> [protected]@mailwc.custhelp.com wrote:
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support Centre. Below is a summary of your request and our response. We
>>>>>>> will assume your issue has been resolved if we do not hear from you within
>>>>>>> 72 hours. Thank you for allowing us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To
>>>>>>> >>> access your question from our support site, Click here
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> Subject
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> repair in warranty[protected]
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> Response By Email (KHAJESAB) (15/04/2018 02.39 PM)
>>>>>>> >>>
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Greetings of the day!
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> I regret to inform you that as our service team already
>>>>>>> diagnosed the issue and informed you that it will not be covered under
>>>>>>> warranty then it will be the same.
>>>>>>> >>>
>>>>>>> >>> I request
>>>>>>> >>> you to visit service centre submit the device and get the job
>>>>>>> sheet copy(not manually written) attach with e-mail. So that we will take
>>>>>>> care of this issue and assist you accordingly.
>>>>>>> >>>
>>>>>>> >>> I appreciate your patience and value your business.
>>>>>>> >>>
>>>>>>> >>> Thank you.
>>>>>>> >>>
>>>>>>> >>> Regards,
>>>>>>> >>> Khajesab
>>>>>>> >>>
Lenovo-
Motorola Customer Support
>>>>>>> >>>
>>>>>>> >>> For Chat - https://
motorola-mobility-en-
>>>>>>> in.custhelp.com/app/mcp/ service?g_id=5183&session=- V4W67En
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> apps/details?id=com.
motorola.
>>>>>>> >>> genie&hl=en
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> Customer By Email (Jitendar kumar sharma) (14/04/2018 06.50 PM)
>>>>>>> >>>
>>>>>>> >>> Hello Team,
>>>>>>> >>> Device is with me.
>>>>>>> >>> Regards Jitendar Kumar Sharma [protected]
>>>>>>> >>> On 14-Apr-2018 9:28 AM, "
Motorola India"
>>>>>>> [protected]@mailwc.custhelp. com wrote:
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support Centre. Below is a summary of your request and our response. We
>>>>>>> will assume your issue has been resolved if we do not hear from you within
>>>>>>> 72 hours. Thank you for allowing
>>>>>>> >>> us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To access your question from our
>>>>>>> >>> support site, Click here
>>>>>>> >>>
>>>>>>> >>> Subject
>>>>>>> >>>
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> repair in warranty[protected]
>>>>>>> >>>
>>>>>>> >>> Response By Email (KHAJESAB) (14/04/2018 09.28 AM)
>>>>>>> >>>
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Greetings of the day!
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> I am really sorry to know about your hassle. I understand how
>>>>>>> frustrating this could be.
>>>>>>> >>>
>>>>>>> >>> I request you to confirm whether the device is with you or in
>>>>>>> >>> service centre.
>>>>>>> >>>
>>>>>>> >>> I appreciate your patience and
>>>>>>> >>> value your business.
>>>>>>> >>>
>>>>>>> >>> Thank you.
>>>>>>> >>>
>>>>>>> >>> Regards,
>>>>>>> >>> Khajesab
>>>>>>> >>>
Lenovo-
Motorola Customer Support
>>>>>>> >>>
>>>>>>> >>> For Chat - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/mcp/ service?g_id=5183&session=- V4W67En
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> apps/details?id=com.
motorola. genie&hl=en
>>>>>>> >>>
>>>>>>> >>> Customer By Email (Jitendar kumar sharma) (13/04/2018 04.25 PM)
>>>>>>> >>>
>>>>>>> >>> Hello Team,
>>>>>>> >>> I have raised compliant with National consumer helpline.
>>>>>>> Complaint
>>>>>>> >>> no is: 687370. Please help me to repair my mobile in
>>>>>>> >>> under warranty as there is no fault from end and your are only
>>>>>>> listening to the Service center team.
>>>>>>> >>> Regrads Jitendar Kumar Sharma Mob:[protected], [protected]
>>>>>>> >>>
>>>>>>> >>> On Fri, Apr 13, 2018 at 12:09 PM, Jitendar Sharma
>>>>>>> sharma.[protected]@
gmail.com wrote:
>>>>>>> >>> Hello Team,
>>>>>>> >>> I am not agree with your comments as i have already told you
>>>>>>> guys that my handset was not defected that time when
>>>>>>> >>> i submitted to service center.My mobile suddenly stop and was
>>>>>>> not powering ON.
>>>>>>> >>> My mobile is damaged by only service center guys. Why
>>>>>>> >>> you please not understanding my problem.
>>>>>>> >>> This is really unaccpetable from an repuated companey which sets
>>>>>>> really high standards in the market.However service centers are not
>>>>>>> providing support to the customers. I will post my comments to the social
>>>>>>> sites regarding your service or support to the customers Also i am going to
>>>>>>> raise a case with consumer court.
>>>>>>> >>>
>>>>>>> >>> On Fri, Apr 13,
>>>>>>> >>> 2018 at 10:15 AM,
Motorola India [protected]@mailwc.custhelp.c
>>>>>>> om wrote:
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> --
>>>>>>> >>> Customer By Email
>>>>>>> >>> (Jitendar kumar sharma) (13/04/2018 12.10 PM)
>>>>>>> >>>
>>>>>>> >>> Hello Team,
>>>>>>> >>>
>>>>>>> >>> I am not agree with your comments as i have already told you
>>>>>>> guys that my
>>>>>>> >>> handset was not defected that time when i submitted to service
>>>>>>> center.My
>>>>>>> >>> mobile suddenly stop and was not powering ON. My mobile is
>>>>>>> damaged by only
>>>>>>> >>> service center guys. Why you please not understanding my problem.
>>>>>>> >>>
>>>>>>> >>> This is really unaccpetable from an repuated companey which sets
>>>>>>> really high
>>>>>>> >>> standards in the market.However
>>>>>>> >>> service centers are not providing
>>>>>>> >>> support
>>>>>>> >>> to the customers.
>>>>>>> >>> I will post my comments to the social sites regarding your
>>>>>>> service or
>>>>>>> >>> support to the customers Also i am going to raise a case with
>>>>>>> consumer
>>>>>>> >>> court.
>>>>>>> >>>
>>>>>>> >>> On Fri, Apr 13, 2018 at 10:15 AM,
Motorola India
>>>>>>> >>> [protected]@mailwc.custhelp . com wrote:
>>>>>>> >>>
>>>>>>> >>> [image: Image]
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support
>>>>>>> >>> Centre. Below is a summary of your request and our response. We
>>>>>>> will assume
>>>>>>> >>> your issue has been
>>>>>>> >>> resolved if we do not hear from you
>>>>>>> >>> within 72 hours.
>>>>>>> >>> Thank you for allowing us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To access your question from our support site, Click here
>>>>>>> >>>
>>>>>>> >>> Subject
>>>>>>> >>>
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> repair in
>>>>>>> >>> warranty[protected]
>>>>>>> >>>
>>>>>>> >>> Response By Email (E Bharath) (13/04/2018 10.15 AM)
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> As we have contacted with our service centre and came to now
>>>>>>> that your
>>>>>>> >>> Moto smart phone has dent on the back
>>>>>>> >>> cover on your device.
>>>>>>> >>>
>>>>>>> >>> We apologize for the inconvenience caused and It is unfortunate
>>>>>>> that the
>>>>>>> >>> device has suffered liquid damage and as per our policy any
>>>>>>> physical / dent
>>>>>>> >>> or liquid damage will not be covered under warranty .
>>>>>>> >>>
>>>>>>> >>> If once the device is issue is corrected on chargeable basis the
>>>>>>> warranty
>>>>>>> >>> will be valid again.
>>>>>>> >>>
>>>>>>> >>> We hope you understand. Please do get back to us for any
>>>>>>> clarifications.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>> E Bharath Kumar.
>>>>>>> >>>
>>>>>>> >>>
Lenovo-
Motorola
>>>>>>> >>> Customer Service
>>>>>>> >>>
>>>>>>> >>> For Chat - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/mcp/ service
>>>>>>> >>> ?g_id=5183&session=-V4W67En
>>>>>>> >>>
>>>>>>> >>> For Email - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/prod_ask
>>>>>>> >>>
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> >>> apps/details?id=com.
motorola. genie&hl=en
>>>>>>> >>> Customer By Email (jitendar kumar sharma) (12/04/2018 11.19 AM)
>>>>>>> >>> Hello Team,
>>>>>>> >>>
>>>>>>> >>> Please provide an update on my complaint.
>>>>>>> >>>
>>>>>>> >>> On Tue, Apr 10, 2018 at 7:57 PM,
Motorola India
>>>>>>> >>>
>>>>>>> >>> [protected]@mailwc.custhelp . com wrote:
>>>>>>> >>>
>>>>>>> >>> [image: Image]
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support
>>>>>>> >>> Centre. Below is a summary of your request and our response. We
>>>>>>> will
>>>>>>> >>> assume
>>>>>>> >>> your issue has been resolved if we do not hear from you within
>>>>>>> 72 hours.
>>>>>>> >>> Thank you for allowing us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To access your question from our support site, Click here
>>>>>>> >>>
>>>>>>> >>> Subject
>>>>>>> >>>
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> >>> repair
>>>>>>> >>> in
>>>>>>> >>> warranty
>>>>>>> >>>[protected]
>>>>>>> >>>
>>>>>>> >>> Response By Email (E Bharath) (10/04/2018 07.57 PM)
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> As we have discussed on the call kindly allow us some time so
>>>>>>> hat we can
>>>>>>> >>> co-ordinate with our service centre regarding the issue to
>>>>>>> assist you
>>>>>>> >>> further.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>> E Bharath Kumar.
>>>>>>> >>>
Lenovo-
Motorola Customer Service
>>>>>>> >>>
>>>>>>> >>> For Chat -
>>>>>>> >>> https://
motorola-mobility-en - in.custhelp.com/app/mcp/
>>>>>>> >>> service?g_id=5183&
>>>>>>> >>> session=- V4W67En
>>>>>>> >>>
>>>>>>> >>> For Email - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/prod_ask
>>>>>>> >>>
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> >>> apps/details?id=com.
motorola. genie&hl=en
>>>>>>> >>> Response By Email (E Bharath) (09/04/2018 06.01 PM)
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> I have gone through your email and I certainly understand your
>>>>>>> concern.
>>>>>>> >>> That service centre
>>>>>>> >>> has done damaged your device while repairing your
>>>>>>> >>> device. We apologize for the inconvenience
>>>>>>> >>> caused.
>>>>>>> >>>
>>>>>>> >>> We request you to kindly allow us some time so hat we can
>>>>>>> co-ordinate
>>>>>>> >>> with
>>>>>>> >>> our service centre regarding the issue to assist you further.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>> E Bharath Kumar.
>>>>>>> >>>
Lenovo-
Motorola Customer Service
>>>>>>> >>>
>>>>>>> >>> For Chat - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/mcp/
>>>>>>> >>>
>>>>>>> >>> service?g_id=5183&session=- V4W67En
>>>>>>> >>>
>>>>>>> >>> For Email - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/prod_ask
>>>>>>> >>>
>>>>>>> >>> Self-help / Diagnostic app -
>>>>>>> >>> https://play.
google.com/store/
>>>>>>> >>> apps/details?id=com.
motorola. genie&hl=en
>>>>>>> >>> Customer By Email (jitendar kumar sharma) (08/04/2018 06.23 PM)
>>>>>>> >>> Hello Team,
>>>>>>> >>>
>>>>>>> >>> I am saying same my phone is physically damaged. Service center
>>>>>>> is not
>>>>>>> >>> repairing my phone warranty and also you are not listing my
>>>>>>> problem.
>>>>>>> >>>
>>>>>>> >>> Please check my below email what i want to say that my phone was
>>>>>>> damaged
>>>>>>> >>> by
>>>>>>> >>>
>>>>>>> >>> service center guys because my phone was not physically damaged.
>>>>>>> Only it
>>>>>>> >>> was not powering on. Please call me at least for
>>>>>>> >>> clarification.
>>>>>>> >>>
>>>>>>> >>> If you will not help me then i will raise case with your company
>>>>>>> in
>>>>>>> >>> consumer court.
>>>>>>> >>>
>>>>>>> >>> On Sun, Apr 8, 2018 at 2:20 PM,
Motorola India
>>>>>>> >>> [protected]@mailwc.custhelp . com wrote:
>>>>>>> >>>
>>>>>>> >>> [image: Image]
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support
>>>>>>> >>> Centre. Below is a summary of your request and our response. We
>>>>>>> >>> will
>>>>>>> >>> assume
>>>>>>> >>> your issue has been resolved if we do not hear from you within 72
>>>>>>> >>> hours.
>>>>>>> >>> Thank you for allowing us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To
>>>>>>> >>> access your question from our support site, Click here
>>>>>>> >>>
>>>>>>> >>> Subject
>>>>>>> >>>
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> >>> repair
>>>>>>> >>> in
>>>>>>> >>> warranty[protected]
>>>>>>> >>>
>>>>>>> >>> Response By Email (Gajjala) (08/04/2018 02.20 PM)
>>>>>>> >>> Dear Sharma,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> We would like to
>>>>>>> >>> inform you that if the phone is under warranty and
>>>>>>> >>> there
>>>>>>> >>> is no physical / liquid damage to the phone then only it will
>>>>>>> cover
>>>>>>> >>> under
>>>>>>> >>> warranty. Also like to inform you that any type of damages will
>>>>>>> not
>>>>>>> >>> be
>>>>>>> >>> cover under warranty.
>>>>>>> >>>
>>>>>>> >>> So once our service engineer declares it is a damage then it
>>>>>>> should be
>>>>>>> >>> done on chargeable basis only.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>> Swapna.G
>>>>>>> >>>
Lenovo-
Motorola Customer Service
>>>>>>> >>> For Chat
>>>>>>> >>> - https://lenovomobilesupport .
lenovo.com/in/en/LiveChatSP
>>>>>>> >>> For Email - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/prod_ask
>>>>>>> >>>
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> >>> apps/details?id=com.
lenovo. serviceit
>>>>>>> >>>
>>>>>>> >>> Customer By Email (jitendar kumar sharma) (07/04/2018 09.55 PM)
>>>>>>> >>> Hello Team,
>>>>>>> >>>
>>>>>>> >>> I thing you have not read my email properly. My mobile is not
>>>>>>> physical
>>>>>>> >>> damaged it was only not powering ON. i don't why you guys not
>>>>>>> >>> understating
>>>>>>> >>> my
>>>>>>> >>> issue. Service center engineer open my hand set. Might they may
>>>>>>> did
>>>>>>> >>> some
>>>>>>> >>> thing wrong with my hand set.
>>>>>>> >>>
>>>>>>> >>> I don't want listen anything as there is no fault from my side.
>>>>>>> Please
>>>>>>> >>> repair my phone in warranty as this is only two months old phone
>>>>>>> and
>>>>>>> >>> it
>>>>>>> >>> was
>>>>>>> >>> not a
>>>>>>> >>> physical damaged.
>>>>>>> >>>
>>>>>>> >>> If you will not help me then i will escalate this matter to
>>>>>>> higher
>>>>>>> >>> level
>>>>>>> >>> if
>>>>>>> >>> need then will raise case with consumer forum.
>>>>>>> >>>
>>>>>>> >>> Reggards
>>>>>>> >>> Jitendar Kumar Sharma
>>>>>>> >>>
>>>>>>> >>> Mob: [protected], [protected]
>>>>>>> >>> On Sat, Apr 7, 2018 at 4:52 PM,
Motorola India
>>>>>>> >>> [protected]@mailwc.custhelp . com wrote:
>>>>>>> >>>
>>>>>>> >>> [image: Image]
>>>>>>> >>>
>>>>>>> >>> You recently requested personal assistance from our on-line
>>>>>>> Support
>>>>>>> >>> Centre. Below is a summary of your request and our response. We
>>>>>>> will
>>>>>>> >>> assume
>>>>>>> >>> your issue has been
>>>>>>> >>> resolved if we do not hear from you within 72
>>>>>>> >>> hours.
>>>>>>> >>> Thank you for allowing us to be of service to you.
>>>>>>> >>>
>>>>>>> >>> To access your question from our support
>>>>>>> >>> site, Click here
>>>>>>> >>>
>>>>>>> >>> Subject
>>>>>>> >>>
>>>>>>> >>> Mobile not powering ON-[protected]- Service Center denied to
>>>>>>> >>> repair
>>>>>>> >>> in
>>>>>>> >>> warranty[protected]
>>>>>>> >>>
>>>>>>> >>> Response By Email (Gajjala) (07/04/2018 04.52 PM)
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> As per your email, we understand that your phone has an issue and
>>>>>>> >>> service
>>>>>>> >>> centre has denied to repair
>>>>>>> >>> under warranty. We will definitely help
>>>>>>> >>> you
>>>>>>> >>> with accurate information.
>>>>>>> >>>
>>>>>>> >>> As
>>>>>>> >>> per the job sheet number SOIN[protected]
>>>>>>> >>> your
>>>>>>> >>> phone has a physical damage which will not cover under warranty.
>>>>>>> >>> However
>>>>>>> >>> we
>>>>>>> >>> request you to kindly avail the services on chargeable basis to
>>>>>>> >>> resolve
>>>>>>> >>> the
>>>>>>> >>> phone issue.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>> Swapna.G
>>>>>>> >>>
Lenovo-
Motorola Customer Service
>>>>>>> >>> For Chat - https://lenovomobilesupport .
>>>>>>>
lenovo.com/in/en/LiveChatSP
>>>>>>> >>> For
>>>>>>> >>> Email -
>>>>>>> >>> https://
motorola-mobility-en-i
>>>>>>> >>> n.custhelp.com/app/prod_ask
>>>>>>> >>>
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> >>> apps/details?id=com.
lenovo. serviceit
>>>>>>> >>> Customer By Web (jitendar kumar sharma) (07/04/2018 02.59 PM)
>>>>>>> >>> Hello Team,
>>>>>>> >>> Hope your doing good!
>>>>>>> >>> I have Moto E4 Plus mobile and it is suddenly power off. I have
>>>>>>> >>> tried
>>>>>>> >>> to
>>>>>>> >>> power ON but it is staring. Today i have visited to service
>>>>>>> center
>>>>>>> >>> and
>>>>>>> >>> they
>>>>>>> >>> denied to repair my mobile and told me
>>>>>>> >>> they your hand set is
>>>>>>> >>>
>>>>>>> >>> physically
>>>>>>> >>> damaged however my mobile is not physically damaged. Service
>>>>>>> center
>>>>>>> >>> Engineer told me that motherboard of mobile is band. I don't what
>>>>>>> >>> they
>>>>>>> >>> did
>>>>>>> >>> with my handset. When i handover my handset to the Service center
>>>>>>> >>> there
>>>>>>> >>> was
>>>>>>> >>> no physically damaged on my handset. They just take my handset
>>>>>>> and
>>>>>>> >>> asked
>>>>>>> >>> to
>>>>>>> >>> wait outside after 1 hour they told me that you handset mother
>>>>>>> board
>>>>>>> >>> is
>>>>>>> >>> band and show me the handset i have not
>>>>>>> >>> found anything. They
>>>>>>> >>> physically
>>>>>>> >>> damaged my mother board and
>>>>>>> >>> asked me to pay 9000 rupees for mother
>>>>>>> >>> board
>>>>>>> >>> replacement.
>>>>>>> >>>
>>>>>>> >>> Please look into this matter and help me to repair my mobile as
>>>>>>> >>> there
>>>>>>> >>> is
>>>>>>> >>> no fault from end.
>>>>>>> >>>
>>>>>>> >>> Below is the address of
Motorola Center:
>>>>>>> >>>
>>>>>>> >>> Zedvals solutions Pvt.Ltd
>>>>>>> >>> G-3 mall, FF, Mohan nagar link road, adjacent
Bharat petroleum
>>>>>>> >>> indirapuram
>>>>>>> >>> Ghaziabad - Uttar Pradesh
>>>>>>> >>>
>>>>>>> >>> Regrads
>>>>>>> >>> Jitendar Kumar
>>>>>>> >>> Sharma
>>>>>>> >>> Mo: [protected], [protected]
>>>>>>> >>> Question Reference #[protected]
>>>>>>> >>>
>>>>>>> >>> - Date Created: 07/04/2018 02.59 PM
>>>>>>> >>> - Date Last Updated:
>>>>>>> >>> 07/04/2018 04.52 PM
>>>>>>> >>> - Status: Waiting on Customer
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> --
>>>>>>> >>> Thanks & Regards
>>>>>>> >>> Jitendar Kumar Sharma
>>>>>>> >>> Email: sharma.[protected]@
gmail. com
>>>>>>> >>> [protected]
>>>>>>> >>> Response By Email (Gajjala) (07/04/2018 04.52 PM)
>>>>>>> >>> Dear Jitendar,
>>>>>>> >>>
>>>>>>> >>> Thank you for contacting
Motorola.
>>>>>>> >>>
>>>>>>> >>> As per your email, we understand
>>>>>>> >>> that your phone has an issue and
>>>>>>> >>> service
>>>>>>> >>> centre has denied to repair under warranty. We will definitely
>>>>>>> help
>>>>>>> >>> you
>>>>>>> >>> with accurate information.
>>>>>>> >>>
>>>>>>> >>> As per the job sheet number SOIN[protected]
>>>>>>> >>> your
>>>>>>> >>>
>>>>>>> >>> phone has a physical damage which will not cover under warranty.
>>>>>>> >>> However
>>>>>>> >>> we
>>>>>>> >>> request you to kindly avail the services on chargeable basis to
>>>>>>> >>> resolve
>>>>>>> >>> the
>>>>>>> >>> phone issue.
>>>>>>> >>>
>>>>>>> >>> We appreciate your cooperation and patience.
>>>>>>> >>>
>>>>>>> >>> Thanks & Regards,
>>>>>>> >>>
>>>>>>> >>> Swapna.G
>>>>>>> >>>
Lenovo-
Motorola Customer Service
>>>>>>> >>> For Chat - https://lenovomobilesupport .
>>>>>>>
lenovo.com/in/en/LiveChatSP
>>>>>>> >>> For Email - https://
motorola-mobility-en -
>>>>>>> in.custhelp.com/app/prod_ask
>>>>>>> >>>
>>>>>>> >>> Self-help / Diagnostic app - https://play.
google.com/store/
>>>>>>> >>>
>>>>>>> >>> apps/details?id=com.
lenovo. serviceit
>>>>>>> >>> Customer By Web (jitendar kumar sharma) (07/04/2018 02.59 PM)
>>>>>>> >>> Hello Team,
>>>>>>> >>> Hope your doing good!
>>>>>>> >>> I have Moto E4 Plus mobile and it is suddenly power off. I have
>>>>>>> tried
>>>>>>> >>> to
>>>>>>> >>> power
>>>>>>> >>> ON but it is staring. Today i have visited to service center and
>>>>>>> >>> they
>>>>>>> >>> denied to repair my mobile and told me they your hand set is
>>>>>>> >>> physically
>>>>>>> >>> damaged however my mobile is not physically damaged. Service
>>>>>>> center
>>>>>>> >>> Engineer told me that motherboard of mobile is band. I don't what
>>>>>>> >>> they
>>>>>>> >>> did
>>>>>>> &
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