[Resolved]  Motorola — Moto g (3rd generation)

Address:	Lucknow, Uttar Pradesh, 226012
Website:	www.nationalconsumerhelpline.in

This is to bring to your notice the utmost disappointment and discontentment faced during my experience with Motorola Service Programme.

I hereby aver:

That I had given my cellphone Moto G3 (3rd generation) in the service centre for its repair job on 2 April 2016 with Job Sheet No 933. I purchased my phone on 10th of August, 2015 and its still 4 months away to get out of warranty.

In the Nokia Care service centre (also Motorola service centre) near the Nagar Nigam office in lucknow. I was told that my phone could not be covered under warranty as it had liquid damage (although the company claims the phone to be water resistant) and as my camera and flashlight was not working, the person there told me that it might me a motherboard problem and they may have to change the motherboard whose expense might be upto Rs 2250. He said that within 2 days I will receive a confirmation call about the problem and if it needs to be handled and if not, I will only have to pay the service charge that was 515 Rs.

When I didn't receive any call for the next 3 days, I called them myself asking about the progress made and they told me that the phone was repaired and can be collected anytime and I need to pay 2250rs due to the change of motherboard for which I certainly did not give my permission. When my friend went to pick the phone up he noticed that the IMEI no. i.e. [protected] of the motherboard hasn't changed thereby proving that the motherboard was no different. On my asking about the same, the employee there changed his argument that the motherboard hasn't been changed instead the camera and flashlight cables were changed. On my further discussion, I was treated absurdly and with bad behaviour. Thereafter, I paid that sum of Rs 2250 and it is after receiving my phone back when I realized that the speaker(used during the call) was not working as it used to before and there were 2 large black spots on the screen (which could only be noticed with a white background) indicating that my phone has suffered pressure more than it could undertake. All I demand is justice to be done to the innocent customers. [Copy of receipt Attached herein as Annexure II]

I would like to emphasize that:

I have undergone extreme stress and mental agony because of your deficient service.

Given the above sequence of events, I request you to replace my motherboard or provide me with refund because you took the price of changing of motherboard under warranty (i.e. 20% of the original charge)