[Resolved] Motorola — motorola g5s plus - slow internet speed

Chaitanyaa2007

from Pune, Maharashtra

Address:	Pune, Maharashtra
Website:	www.motorola.in

I bought motorola g5s plus in november 2017 and using it with vodafone 4g enabled sim with 40gb 4g data plan.

The internet speed has been pathetic from the day 1 and i thought the issue was from vodafone's end so i followed up with them and got the sim replaced however, still no difference in the internet speed.

Called up motorola phone support and followed all the steps suggested by their staff and still no luck hence i visited their service center vision tech in pimpri pune, they've formatted my phone and still no luck... I am tired of this issue and want a refund / replacement with the model that actually works on 4g...

My another phone redmi with same vodafone sim at the same place gives me 30-40 mbps speed and this motorola is giving 1 mbps speed only.

My registered email with motorola is : trupti.[protected]@gmail.com
Number: [protected]

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Nov 25, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Motorola Mobility Customer Care's response Hi Chaitanyaa,

Greetings from Lenovo-Motorola!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support

Oct 31, 2018

Updated by Chaitanyaa2007 Hello,

I wasn’t given any Jobsheet Number from your service center and I am now following up with them from last 4 days to get the same.

They have been avoiding me in giving this number saying that we are still looking for the same. I can share my Text conversation with you if you want.

Also, I don’t understand that why are you unable to pull up my service center details when the internal systems are same?

I have shared the details which were mentioned on my Jobsheet on the email address mentioned above two days ago...I was told that it has been escalated further however, I still haven't heard anything from them yet...

Oct 31, 2018

Updated by Chaitanyaa2007 See the the conversation with your service center is attached