[Resolved]  Motorola — problem with voice clarity (already repaired thrice at the authorised service center, but problem still on)

I have purchased Moto G from Flipcart in Feb this year. After few months o[censored]se I faced problem with voice clarity, and as per the suggestion from Motorola customer care I got it repaired from the local authorised service center at Vizag in the month of July. After using it for few months I faced the same problem. Again I have to visit the service center and they repaired it again in Sept. After this I have repaired again but the same problem still on. Last time I have contacted the customer care a week back and had a talk with Mr Mahesh. The reference no given to me was[protected] dt 27.11.14 and he told me that I will get a call from Motorola RSS team regarding this in next 48 working hours, but till now I have not got a call from you people. I tried to contact the local service in-charge as well Mr. Jagdish, mob.-[protected]. This number was given by Motorola customer care executive, but not got any reply. Other communication to Motorola is as below... From: "suraj naik"suraj.[protected]@rediffmail.com on Mon, 29 Sep 2014 17:54:07 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More > Dear Mr, Jagdish, As confirmed by you on Saturday over phone regarding the replacement of my handset, I am still waiting for your mail. Kendly reply at the earliest. *PHP Spellcheck Trial* and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Thu, 25 Sep 2014 17:38:05 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Dear Jagdish, Plz find the details of my complaint and other related documents. I am yet to get any response from Motorala regarding this. Kindly reply and resolve this. Thanks and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Tue, 09 Sep 2014 23:50:51 +0530 To: "parvez.[protected]@b2x.com"parvez.[protected]@b2x.com Cc: "Suraj Naik "[protected]@gmail.com Subject: Fw: Chat session [Incident:[protected]] Hello Mr Parvez, I am Suraj Naik one of the user of moto G. I have taken this handset with great expectation andrecommended it to may of my friends. But after using about 4 months I faced problem with voice clarity. I got it rectified from ur service center at Visakhapatnam. But after using it for 2 months again the same problemoccurred.I had a discussion with your online customer service representative, the communication is in the below mail. On 6th Sept I have given it again to ur authorised service center and on 8th I received a message from them that my hand set is ready. So I sent my friends to collect it as I was in office. So on 9th after getting it when i checked it, same problem persists. Now my trust on Motorala service is completely shaken, I can't trust on the service of your authorised service center of Visakhapatnam. All the relevant document documents are attached for reference. Requesting your intervention in this matter. Thanks and Regards Suraj Naik Mob.-[protected] From: "Motorola India" <[protected]@mailwc.custhelp.com> Sent: Sat, 23 Aug 2014 10:06:31 To: suraj.[protected]@rediffmail.com Subject: Chat session [Incident:[protected]] Chat session Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days. Thank you for allowing us to be of service to you. Subject Chat session Discussion Thread Response Via Email (Mogili) 23/08/2014 10.06 AM Customer Reference number:[protected] Dear Suraj kumar, As per our conversation you requested for the details of our head, Kindly check this details, Contact person :Parvez Jawed - parvez.[protected]@b2x.com Contact - [protected] Thank you for contacting Motorola. For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on[protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9 am and 9 pm Monday to Sunday. Kind regards, Motorola Mobility INDIA Ltd. [protected] www.motorola.com Chat Transcript 23/08/2014 09.46 AM Hi, my name is Mogili. How may I help you? Mogili: Are we connected ? Suraj Naik: hi this is Suraj Mogili: Thank you for contacting Motorola. How may I assist you today? Suraj Naik: and I m from Visakhapatnam India Suraj Naik: I have a Moto G set which I m using from March Mogili: May I know the issue that you are facing with your handset? Suraj Naik: in the mean time I had a problem with receiving speaker, the voice was not clear... regarding this i hv reportes a complaints as well and after visiting ur customer service and they corrected it after replacing the hard ware. Suraj Naik: it took more than 10 days to them Mogili: I am sorry for the inconvenience. Mogili: May I know which service centre you have visited ? Suraj Naik: after the repairing in its Visakhapatnam service center Suraj Naik: and more over after using it for 2 months i m facing the same problem again Suraj Naik: Its a repeat complaints fro me. Suraj Naik: IMEI no-[protected] and [protected] Suraj Naik: MSN no- Q627XCBQ3R Mogili: Thank you for providing information. Mogili: Sorry for inconvenience, we will consider your feedback regarding this repeated issue and discuss this with the concerned team. Suraj Naik: Model-AP3235AE7K8 Suraj Naik: Plz escalate this issue and provide me some solution to my registered mail ID. Suraj Naik: plz help me out to resolve this issue permanently . I didn';t expect this type of problem from Motorola. Suraj Naik: My trust on Motorala has got shaken ... Mogili: Sorry to hear that but for Sure we will escalate and I will provide you our regional head contact details, kindly drop mail regarding this issue, he will assist you Mogili: Please give me couple of minutes . Suraj Naik: ok Suraj Naik: plz forward the detail to mi mail ID.- suraj.[protected]@rediffmail.com Mogili: Sure we will do that. Suraj Naik: ok bye Mogili: Is there anything I may assist you with ? Suraj Naik: It seem to me that this hand set has got some problem, else why should i get this problem again and again. so plz escalate this issue and provide a permanent solution. I am not sure changing this hardware again will solve the problem for how many days . Mogili: We will consider your feed back for sure. Mogili: Thank you for contacting Motorola, have a great day. ';Suraj Naik'; disconnected (';Concluded by Agent';). [---001:002796:20769---]