Motorola Solutions — about moto x play phone | |
I am using moto x play phone. After 1 year o[censored]se the display of phone starts damage. I visited lenovo customer care center then i received first bad experience and then they refuses to build my phone after saying that my phone is damaged by throwing. I felt very bad because my phone is damaged not by throwing but by just kept in my pocket may be some pressure is applied. Then if small pressure this is damaged that why they say its of gorilla glass. Such a bad experience i had. My phone screen is not damaged then why display got damaged. Was this information helpful? | |
|
Motorola Solutions customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
Please check the details as required-
I am using moto x play phone. My phone was in warranty that time then I visited nearest service center in order to get repair for my phone which had display issue. I got very bad support and even they refuses to repair my phone by saying that it was damaged by throwing but the fact that it was not the case they just assumed so. I was not in position to spend 7000 to get my phone repaired so start continue with damaged phone now that dispaly is much more infected and very difficult to use my phone. My issue is if they do not want to give support they why these centres are opened. If my screen is in good condition and display is damaged then why they said me false statement by assuming that this is happend by throwing phone . I want solution to this issue . I am very much annoyed to use such a branded phone a d received no customer support a d bad behaviour as well from that team .I visited gurgaon customer care center .
I am using moto x play phone. My phone was in warranty that time then I visited nearest service center in order to get repair for my phone which had display issue. I got very bad support and even they refuses to repair my phone by saying that it was damaged by throwing but the fact that it was not the case they just assumed so. I was not in position to spend 7000 to get my phone repaired so start continue with damaged phone now that dispaly is much more infected and very difficult to use my phone. My issue is if they do not want to give support they why these centres are opened. If my screen is in good condition and display is damaged then why they said me false statement by assuming that this is happend by throwing phone . I want solution to this issue . I am very much annoyed to use such a branded phone a d received no customer support a d bad behaviour as well from that team .I visited gurgaon customer care center .
Such a poor customer support. Please don't waste your hard earned money on buying phones without customer support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
28%
Complaints
1859
Pending
0
Resolved
520
+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks,
-Motorola Support