Motorola Solutions — charging, battery, ghost screen (flickering), and heating problems on my moto g4 plus

shaik shanwaz

from Hyderabad, Telangana

Address:

524137

Dear sir i bought a moto g4 plus mobile after nougat update my mobile is draining battery so fast, it is heating and at the time of charging the is flickering life the ghost is operating my device automatically, i think there are so many bugs in that update. I hope that u sure help me, i am big fan of moto devices and i don't want to change my opinion sir please help me as far as possible... There are lakhs of custmers who are suffering from this problems but i am sure they cannot wait so long

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Comments

Mrigank Pathak

from Bengaluru, Karnataka

I bought a moto g4 plus a year ago for my dad. Recently he started facing issues with the handset. It would freeze and hang indefinitely. We have twice visited the service center in gorakhpur. They take the phone do some factory reset or something and return it back and my father keeps on facing the same issue. The product is still in warranty.

Motorola Mobility Customer Care's response, Aug 11, 2017

Hi

We are sorry to hear about that, please share us your details at supportforums@motorola.com for further assistance.

Thanks,
Motorola support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi

We are sorry to hear about that, our best advice for this situation is that you submit your device for review and repair at one of our service centers so that repair engineer could examine your unit and provide a proper resolution. You can check for nearest center here: http://bit.ly/updated_MASC

Thanks,
Motorola support