Motorola Solutions — complaint against checking charges taken of from warrantied handset

Address:

743122

Sir/madam,. 15/07/2017

I beg to state that i debashis datta a central paramilitary personnel bought a motorola mobile phone moto e3 power on[protected] whose tax invoice is herewith enclosed got some problem in my handset due to hang problem and ringing problem. Due to that i got embarrassed and decided to take my phone to the near by motorola service centre.
On searching nearest service centre through net i took my handset to the ""syscomp electra 4 (6) s n banerjee road, barrackpore shopping arcade, upper ground floor, office # 2, kolkata 700122, ph no. [protected] / 25921717"" on[protected] forenoon on warranty period.
On arrival the service centre i explained my handset problem about it's hang nature and ringing problem they took my phone and asked me to wait for 30 mins and i do as it is, but after expiry of 30 mins they didn't respond anything, on questioning strictly about my phone progress they called me and informed that my handset is having liquid damage due to this my warranty has been void and you have to pay the checking charges of rs. 230 /-. During the servicing time the technician is only checking whether there is any damage, like dent, liquid etc. Minorately rather than to solve the actual problem of handset.

Very honestly to say that the particular service centre has really disappointed us for their service.

Moreover, my handset is on warranty period rather than i have to pay the silly checking charges of rs 230/-. Which is completely wrong procedure to loot the customers.

Also i am enclosing the notice displayed in the service centre about their rule of servicing.

Being a indian paramilitary personnel i humbly request you to kindly look into the matter and refund/ remittance of rs 230/- with penalty may be reimbursed to me by tomorrow itself.

Otherwise i will be forced to take legal step as per consumer forum rules.

Thanking you

Debashis datta
[protected]

Encls - 1) tax invoice
2) checking charge bill
3) service centre notice