Motorola Solutions — denying warranty : unprofessional behaviour

Address:

New Delhi, Delhi, 110003

I am really disappointed with the motorola team both in the service centres and in the customer care, i purchased a moto m this gone february 2017, after a few months my volume buttons started giving me problems and then after a few more months it was my power button to do the same. So just like any other normal customer i went to the service center in kotla, south delhi to get my phone fixed. And so i got to know from the staff over there that i cannot be given any warranty as they think the sweat from my hands might have gone inside the power button while using the phone so it has liquid damage and my warranty is null now. Someone should give your team kudos for first making a phone whose power button deteriorates itself after being used conventionally and then you just refuse to provide any warranty which i am rightfully entitled to. I think motorola should stop making phones if they cannot make quality ones, i really do not see motorola raising the bar on terms of quality as well as service to its customer. I will never ever go for a motorola phone again and neither anyone in my family. Really made me feel disappointed about the whole process and the lack of empathy for the customer. I never spilled any water on the phone, never dropped it in any sort of liquids, never even dropped it on hard surfaces.
All i get from the team is the blame that my phone's power button is annihilated by the sweat in my fingertips which i use to lock and unlock the phone. When i asked them how much would i have to pay to get it fixed the answer i get is to leave my phone and go and that they would respond to me after a few days with a price check on how much would it cost to me get my phone repaired during my warranty period.
Very unprofessional attitude i got to face with your staff today, it would have been better if i would have gone to a street vendor to get my phone fixed and he would have done it quickly and at a very cheaper price.

Address of the service center:
A-180 sukhdev market
Kotla, south delhi
New delhi

Dated: 21-07-17

Contact details:
[protected]@gmail.com
Email if you can get my phone fixed!