Motorola Solutions — disapproving repair under warranty for moto g4, t nagar, chennai, india

Address:

600005

I am using moto g4 right now and it has defects. I purchased the phone on 19th october, 2016. It worked fine for about two months, but later the display started flickering. I thought it was a software issue and you guys soon rolled out android nougat. The problem didn't resolve. I visited the service centre a number of times but each time they said that the store is full. After six months, i finally get to meet the staff.

But they reject to repair my phone under warranty. I was facing two main issues - screen flicker and rear camera lens scratches. But the reason they chose to not repair the phone was very lame. They said only manufacturing defects are repaired under warranty. Okay, i accept it. But display problem and poor quality of a camera lens is a manufacturing defect right? I spent half an hour explaining that how it came under manufacturing defect.

But, to my dismay they rejected my phone and also said that i have given my phone somewhere else for repair and so it can be be repaired under warranty. This is a second excuse. Again i spent few minutes convincing them that i had not given the phone to anyone for repair.

So they pull out the silver coil before the micro usb port behind the case to explain that this is a damaged the piece. Now no service center accepts the phone because the silver coli is pulled off.

This is a kind of joke or what? I would never even consider buying a lenovo product again if this going to be your attitude! I have not given my phone to anyone and never did i damage my phone myself. Display and lens problems happened automatically. This your fault for not providing me with a quality piece. I sincerely request you to repair my phone under warranty. Its been months of toil and in high frustration i am writing this to you guys! The service centres here are crap and they work lifeless here. This is going to be my last attempt to try for my phone repair. You lose a customer if i get no response whatsoever.

Email: subodhjain.[protected]@gmail.com
Phone number: +91 (India) [protected]

Regards
Subodh jain