Motorola Solutions — misguided by service center

Sep 04, 2017

Updated by sumit parjapati i bought a Motorola moto c plus with IMEI No. [protected] from Flipkart.com on 22.06.2017. In the month of June, 2017, after two months i were facing Handset charging problems.for chrging issue I submitted the handset for repair to M/s Motorola Service Center, F 26/4 Okhla Phase 2, Nathu sweet Main road, Adjoining Yamaha, New Delhi, Delhi 110020 for repairing. after more than one hour inspection by repairing engineer, service center executive Ms KAJAL told me that any liquid enters in the phone and try to convince me, when i shouted and reply please show me liquid or any water droplet or any evidence of water entry inside phone, than i forcefully told please open and show me liquid inside, after my objection she were again gone back to the repair engineer and after more than 20 minutes she again told me its jack is damage. i was not agree because first she was declared as liquid inside but instead of solving the complaint engineer self broken the jack and show to me,
i object and call her manager and discuss the same in details, his manager agree to repair the phone after approval from the company. and told me it will take 4-5 days . but same days i received a call from Motorola service center your approval for mobile repair is rejected,
so i told him please forward the same rejection mail to me but from last 4 days they are denying and now calling please pick your phone.

when i call the custome care they give a standard reply that they can not forworded mail and they say we will revert back in the evening after discussion with their seniors .But i have not been given a single satisfactory response regarding my cell phone’s repair.

So overall total misguided by sevice center instead of resolution of the issues. i am being forced to do other legal action against the services.

So i request you to kindly look into this matter.Overall very worst service provider .

regards
sumit kumar
[protected]