[Resolved]  Motorola Solutions — mobile battery not getting charged

Address:

Surat, Gujarat, 394510

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Begin forwarded message:

From: shashi singh
Date: 29 november 2017 at 7:07:06 pm ist
To: [protected]@motorola.in
Cc: "[protected]@gmail.com"
Subject: complain

Dear sir,
I have purchase one moto g plus 4th gen from amazon on 30th june17 vide order no[protected] at rs 13245.

In nov17 i had charging problem for which i visit your service centre bao-214-rna service, office 2, ramsha tower, adajan patia, adajan, surat 395009, gujarat on 14th nov17 bearing contact no [protected] vide complain no srbao[protected].

They after diagnosis stated that mother board defective & need replacement & will give after one week.

I called them on 20th for status, informed that received defective part so it will take further few days.

To get help i call customer care, after having conference discussion, custome care assured me to collect the same on 22nd nov without fail.

On enquirer on 22nd again they lodged some ridiculous story upon intervention of customer care mr. Ram kumar, they further assured to collect the same on 25th saturday.

Real magic occured on 25th, when upon my confirmation call, they said mobile is ready, come & collect. After reaching there all staff members were making different state beyond logic, service centre owner intervened & again confirming that ur mother board need replacement, “ after 10 days they have not taken any action on my complain”

However centre owner finally assured to return completely ok mobile on wednesday i. E on 29th nov17.

Today upon confirmation call they again said it is ready come & collect, my daughter travelled 15 km from house at 11:30 am to centre, they replied updating ur mobile, will take one hour. Again my daughter called at 4:30pm & finally replied they ur mobile parcel has not come, which was beyond expectations & understandable. But again a fake confirmation for 30th nov.

I again called customer care & talked to mr injmam, who after discussing service centre confirmed 1st dec17.

Sir, need your help in this regard. Under such untrust happening i am really afraid that will i get my original set or not.

Pl see to it possible replace my mobile as it is under warranty.

Looking a positive & impulsive response from you.

Reads
Shashi shankar singh
[protected]

Sent from my iphone