Motorola Solutions — moto 3602nd gen. disappointed with your services and unprofessional behaviour of your employees

Address:	Chandigarh, Chandigarh, 160019
Website:	www.motorola.in/products/moto-360

Dear sir,

This is to bring into your notice about my bitter experience with your company products and post purchase services.

I purchased a smart watch named moto 360 2nd gen. 46mm gold black, model no ap3628ab6k8 sr. No.: m983dw228d dated[protected] through flipkart.

I was facing problem as it was not getting switch on then i visited the motorola authorized service centre (Sant rameshwari enterprices cci, sctor 20-d chandigarh) on dated 26/06/2017 along with the invoice copy and submitted full box of my moto 360 2nd gen for replacement and from that day i am visiting your service centre regularly and they just sent me back by giving a next date. I complaint about this by calling your toll free no. I. E. [protected] they registered this as complaint no[protected] dated 10/07/2017 but no action taken on this complaint. And today i again visited to your service centre as your service centre promised they will replace by 19/07/2017 but today also they replied that they are not able to give me replacement due to non availability.

Please let me know how many days it will take to make a replacement. If you don't have a replacement then gives me my money back on immediate basis.

I am tired of following up with your employees and can't afford to waste my time putting all my work aside just to visit your service centres or calling at your call centres. If you fail to replace my watch or refund of my money, i would not left any other option except to seek the way to consumer court.

In a hope of positive reply from your end. Also help me with your escalation matrix.

Regards
Amit
+91-[protected]