Motorola Solutions — moto g 5 plus vibration problem

Sachin Nandanwal

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh

I am sachin nandanwal from indore... I have bought a moto g5 plus before 2 months but i found a major problem in my device which is "my phone stops vibrating several times". I already submit a compliant in service center in indore "gayatri incorporation" but they are not doing any thing.

I submitted my mobile phone three times for same problem and every time they said that they repaired the phone but actually they are not doing any thing they just kept my phone and return it after 4 days. Not working on my device problem. So please give me the proper solution of this.

I attached all the job sheets regarding this case i hope you will reply with a solution

+2 photos

Was this information helpful?

No (0)

Yes (0)

Motorola Solutions customer support has been notified about the posted complaint.

Nov 26, 2017

Updated by Sachin Nandanwal When I submitted my device to the service centre it has no scratches but when I receive my phone it has three dents on the metal part of phone and I requested them that they replaced the metal part but they refuse my request .

I have some jobs its regarding this when I submitted my device they didn't mentioned on my job sheet copy that the phone is damaged but when I am collecting my phone and I found some dents on my phone.

They mentioned the detail on the service centre copy that the phone is damaged by the delivery time and blaming me that I already submitted the damage phone I have a proof against it that I submitted a new phone and they damaged my phone

Nov 26, 2017

Updated by Sachin Nandanwal The pink one is service centre copy and white one is mine
Just look at the pink sheet they mentioned the phone detail by the pain but it was a carbon copy .
they mentioned the detail after the damage the phone .

Related Motorola Solutions reviews

View all 1859 Motorola Solutions Reviews

Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi, Sachin.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

Sachin Nandanwal's [Complaint's author] reply, Nov 26, 2017

Sir they damaged metal part of my device and are not taking the responsibility of it . And saying this kind of damage is not covered in our warranty.

they are blaming me that i my self damage my phone and they said we will not repair this kind of damage.

I also complaint in consumer court for this behaviour of serivice senter this is the refference no. Of my consumer complaint 516071.

I am expecting that you will change my device parh or replace my device.

Pranjal86

from Mumbai, Maharashtra

Dear sir,

Date of Purchase[protected]

Mobile is working very smoothly till date but after updating last patch mobile vibration is not working properly even in app also.

I am also formatting my whole phone but issue is still persist.

I am moto product lover from the childhood.

Please help me in this regard.