Motorola Solutions — Moto g3 no servicing available within warranty period in kolkata

Address:

Kolkata, West Bengal, 700078

The set (Moto g3, within warranty till 25.10.2016) has problem in ringing, playing sound in speaker, speaker phone, playing fm in speaker. It was submitted to sd communication, kolkata on 13.09.2016 and returned on 19.09.2016. It may be mentioned here the service centre is supposed to be open on saturdays, but due to non compliance to working hours as mentioned, i had to go there on weekdays sacrificing my leaves. Further the reported problem persists as it is. No repair is evident. I feel like having made a mistake choosing to buy motorola phone just because of this unprofessional, inadequate service related solutions. I don't know whether this problem will be solved or how much of my working hours will be wasted in this. I must mention here that though i am bringing up this issue today itself (The date of collection of the phone from the service centre), i will not be able to go before saturday. Please instruct the center to stick to prescribed working hours regularly and keep the center open on weekends so that customers like us do not lose their working hours and leaves, because we have more issues in life than running after the servicing of a damn motorola phone.

Ref no of complaint:[protected]