[Resolved]  Motorola Solutions — Moto g4 plus overheating issue

Address:

600088

This is bala from chennai and i bought a moto g4 plus through amazon. I didn't use the product for first 8 days from received date and after using the product slowly getting over heating problem while talking and browsing. I contatced amazon people and they said that product was out of amazon warrently.

I visited to chennai t. Nager location service center on 9th aug and they took two days for finding the mother board issue after lot of follow-up. Finally on 11th registered job sheet for changing the mother board from service center (Job sheet no:ctg/mg/16/01587). I spoke to them in the morning about the status of mobile and they asked to me to contact customer care number[protected]. Even i spoke to few of them and didn't get the solution so far.

After analyzed a week and choosed moto but i disappointed like anything after buying this product. Am expecting few things from your end.

1. Still wondering launching a prodcut wordwilde without spares?

2. Why can't replace the mobile, if you are not offering spare within stipulated time?

3. Is this is the way treating the customer?

Please take the above case as serious and either replace the mobile or refund the amount. Really don't know where should i talk to them or contact.

Regards,

Bala

[protected]