Motorola Solutions — moto g4 plus/touch not working | |||||
Dear sir, I have motorola g4 plus mobile anyhow touch of this handset was not working. I have given this handset in moto service station at harsh enterprise (Ba)-004) bharuch, gujarat for repairing on 3rd july 2017, they told me that your complaint will be done within 4 days, i have visited the care almost 3 to 4 times but they told me that your problem has not been solved yet, today is the 15th july, almost 13 days, they have same reason that the part which he replaced in my mobile is not supported so they have sent my phone at vadodara, gujarat. They didnt gave satisfactry answer, what should i do? Please take necessary action on this and reply as soon as possible Otherwise i have to take necessary steps against them. Following is the detail of job sheet: Job no:srbao[protected] Was this information helpful? | |||||
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Motorola Solutions customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I given my moto g4 plus mobile on 20th june in authorized service center, with problem of touch malfunctioning, auto wi -fi on, battery heating with warranty invoice.they could not repair up to now 20 days completed.they could not returned it.they do not feel responsibility .Please solve this issue.
Motorola Mobility Customer Care's response, Jul 18, 2017
Phone shut down and did not get charged
It's being one month given to service centre
They also did not reply
My phone is in warranty
Moto G 3 gen virat edition
IMEI no [protected]
It's being one month given to service centre
They also did not reply
My phone is in warranty
Moto G 3 gen virat edition
IMEI no [protected]
Motorola Mobility Customer Care's response, Jul 18, 2017
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Kindly resolve this.
Regards,
Devika
We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.
Thanks
-Motorola Support