Motorola Solutions — moto g5 plus touch pad not working

Address:Mumbai City, Maharashtra, 410209
Website:MOTOROLA

Hello,

I purchased moto g5 plus 3 months back, and now the touch pad is not working. I visited the services center (Vashi, navi mumbai) they took my phone and confirmed that there is not liquid damage & will repair my phone in warranty and will give back to me after 7 days.
I don't wamt an repair, i want this phone to be replaced as this is an internal damage & this phone is in warreanty, i purchased it just 3 months back, i'm a long time motorola user, don't make me lose my trust in motorola products.
Please reply what can you do for me to get it replaced.

Regards,
Ruturaj jadhav
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Comments

He wort phone that i ever receive in my life in 13k is this mobile ... Without doing anything the phone screen get automatically touched and opened different apps.

Not able to use phone for a single second also

Tell me what to do for this ... ???
Motorola Mobility Customer Care's response, Jul 21, 2017
Hi Vanku,

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Thanks
-Motorola Support
I have moto x play and its navigation button not working .it became all of sudden .i thaught about of factory reset and i reset my phone no change it still has the problem. pls pls help.it is a very nice phone
Motorola Mobility Customer Care's response, Jul 21, 2017
Hi Enosh,

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Thanks
-Motorola Support
Hi Ruturaj,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support

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