Motorola Solutions — moto m defective piece sold

Address:	Chennai, Tamil Nadu, 600083
Website:	www.motorola.in

Hi team,

I have recently purchased a moto m model through flipkart from india on december 2016. I had selected the brand of motorola after a lot of anticipation for the new m series that you had launched. This was a gift from a family for my birthday, hence this phone was quick a special selection from my end.

Within 6 months of operation, my moto m had encountered with a slight issue (July 2017). I was unable to charge my mobile phone at all. Hence for this reason, i had taken my mobile phone to your authorized service center in chennai - digitel communication (T nagar).

Just to provide my mobile phone for service, i had to wait an excruciating period of five hours in the service center. This was the first service center which had made me wait for such a long time just to provide a complaint.

The service center folks accepted my mobile phone and promised to provide a solution. They called me back after a couple of days of investigation stating that my mobile phone has been physically damaged and hence i had to repair a specific usb part. I do not remember dropping my phone with such a serious impact but still i went ahead with the solution provided by the team. I was even willing to get my phone fixed with payment even though it was under warranty.

Again after a few days later they called me saying that the battery needs to be changed as well and this will be covered under warranty. Clearly the service center folks very little confused with what exactly is the issue with my phone.

After several postponements, i finally got my phone on 8th august 2017 from the motorola authorized service center, unfortunately just to collect my phone they again made me wait for two whole hours. While receiving the mobile phone from the service center, they were not even aware that the old part has to be surrendered to the owners, a big explanation was in session for this. Such was the torture provided by this particular service center.

To my utter disappointment, i come home to face the same issue persisting with my phone. After waiting for 20 days, several flip flops and embarrassments from the service center, i have taken it upon to write to you. Request you to provide me a solution, i cannot simply go through another torture session with the service center in chennai.

I am part time journalist with satyavijayi.com and i really do not want to take this issue to the media house, until i get some solid response from the motorola india team.

Please let me know what should i do to ensure that my mobile phone issue can we corrected? Is motorola such a substandard brand that it fails within 6 months of functioning? Are people working with motorola guide us to such substandard service centers that they can’t even correct a simple issue like this?

Waiting for a prompt reply from you!!!

Mobile phone: moto m
Date of purchase: 24th december 2016
Imei: [protected]/82

Regards,
Rohins das