Motorola Solutions — motorola g5 plus phone not repaired

Address:

201303

Sir i had submiited my phone on 22 july to a motorola service centre (Ambe electronics sec 18 noida) to get its back panel changed as it was not powering on. On 17th i picked the handset from service centre but they said that as soon they will get the part they will inform me but it isn't assured as from day 1 i'm hearing your part is not dispatched by the company and neither it is in transit and it is taking time to get the part. It could take 2 months or so, nothing is assured.
Truly speaking this is my worst experience of any smartphone company or any company as such. After sale service is the poorest of all. For almost a month i had no source of communication and it continues till today even though my phone is under warranty. It is a moto g5 plus bought in april from flipkart a gold one. I just want my phone to get repaired as soon as possible. My life is coming to a halt, i spent 17000 on my phone and it cant get repaired only. I contacted gurgaon office also though after getting a positive response from there i was hopeful. But after 3-4 days there phone was not answerable. Reception told me they have npt come to office, mr sachin was looking at my issue.