Motorola Solutions — Motorola M mobile data cable replacement

Address:

134003

I bought Moto M in feb 2017 and my data cable was not working. I went to motora care in sector 20 Chandigarh where it took me 5 hours to get the cable replaced as on 26 may 2017 which is not more tha even 3 months from date of purchase.

I have no problem with my handset but to get the data cable changed, they reset my phone and opend the hardware for no reason. Even my phone was getting charged with the charger with the moto engeneers.

I found it insane to open hardware if charger is not working and hardeare is getting charged in front of engeneers. Even a customer is saying that there is no problem with handset and it is the cable which is damaged.

I wasted my whole day in customer service centre where executives don't even know how to talk to customer.

Would be happy to rate with a big zero '0' if we talk about customer service.