Motorola Solutions — motorola mobile set

My complaint was originally lodged with motorola customer care on 12/10/2017. Customer reference no[protected].

My motorola mobile set, moto z, was originally given to lenevo servicing centre at ghatkopar (W) on 9/9/2017 for battery draining problem. The set was under warranty which expired on 27/10/2017.

It was first handed over to me after repair within 8-9 days (On about 19/9/2017) which immediately failed and within minutes it was handed over back to the servicing centre.

The same was again inappropriately repaired and given back to me on 26/9/2017. It, as usual, failed and became worst because they had done all experimentation on the set. Within 2 days the set started getting shutdown on its own frequently and battery getting drained immediately.

It was again given to servicing centre again on 2/10/2017.

Subsequently numerous call to service centre, writing to you has not helped. After hundreds of call, if i am fortunate to contact servicing centre, their pet reply is "material (Battery etc.) is about to reach from store and set will be delivered within 2-3 days".

Though customer care assured me to escalate the matter but it has no effect so far. Even there is no further response from customer care also. It seem customer care has no control over the "servicing centre".

I am attaching soft copy of (I) servicing record-1 dated 9/9/2017 (Ii) servicing record-2 dated 20/9/2017 (False record) (Iii) screen shots showing the battery problem.

My apprehension is that the set will be never be made ok and even if it is repaired, i may be charged for that since warranty has already expired.

Please see and look into the matter afresh.

Thanks,

B b nayak
[protected]