Motorola Solutions — my motorola g4 plus phone it stopped working

Address:Ahmedabad, Gujarat

I have purchased moto g4 plus online from amazon on 08/feb/2017, suddenly my mobile stopped working on 10/sep/2017.

My mobile is on under warranty, when i go for authorize sevice center on 11/sep/2017 they told me your mobile is damaged and they demand for charge to repair my mobile, even my mobile is not demaged, it is same condition when as i got from amazon.

My requesting to company repair my mobile either replace my mobile. I need a valid solution for this problem as soon as possible.

Mobile details:

Owner name: mayur shah
Invoice number : tn-maa[protected]
Order id:[protected]
Imei : [protected]
Price: 13999

My contact details :

Mobile: [protected]
Email: [protected]@gmail.com

I hope you got my problem and solved it as soon as possible

Thanks
Mayur shah
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Comments

I bought moto m on September 5 on 2017.
But the battery is not lasting a day .
Continous use of device causes heating and speed battery drain
Hi Mayur,

Thank you for sharing details, our team will get in touch with you.

Regards,
-Motorola Support
mayur_shah's [Complaint's author] reply, Sep 14, 2017
Still not getting any solution, I am very disappointed that motorola company not even solve own user problem then how can other user will trust on motorola company.

I have shared my all details with motorola team, but they are still finding reasons and give me excuse.
Hi Mayur,

Thank you for sharing details, our team will get in touch with you.

Regards,
-Motorola Support
mayur_shah's [Complaint's author] reply, Sep 14, 2017
Still not getting any solution, I am very disappointed that motorola company not even solve own user problem then how can other user will trust on motorola company.

I have shared my all details with motorola team, but they are still finding reasons and give me excuse.
From Last 24 hours my phone is not in working condition. I have called at Jio Customer Care they said that your phone needs to be properly updated. I did the same through System update but its not working. Please help me by providing me necessary information to how to update my phone properly as soon as possible.

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