Motorola Solutions — non working of moto z play with style mod (black, 32gb)-imei/serial no: [protected], [protected]

Address:

New Delhi, Delhi, 110075

I purchased above model of cell phone through flipcart vide order no. Od[protected] dtd. 31.03.17.
It stopped working on 10.07.17. I reported the matter to your service centre at ashoke nagar delhi on 15.07.17. On examination, they informed that there is small damage on the display. Apparently this is not visible. They informed that this is a common problem in this model and is the reason of non-working of the phone.

We failed to understand, how such damage can occur as the phone was used with care. A class one tampered glass was also put on screen from the first day. It never fell down on floor or anywhere. It was also understood from the service centre, that display unit is very sleek and flimsy in this model and is main source of problem.

It is very costly phone. Price is rs 25000.00. It could be used only for 3 months.in our opinion, it is a design/manufacturing fault. A common person like me cannot be burdened for your faulty design/manufacturing of such a costly phone. Earlier i used moto-g phone. It was used trouble free for 3 years.

I, therefore request you to replace the phone free of cost. Pls. Confirm per return

Rgds,

Sampa bhattacharjee

B-507 navin aptts., plot-13,
Sector-5, dwarka;
New delhi-110075
Mob. No. [protected] / [protected]
E-mail: [protected]@gmail.com