[Resolved]  Motorola Solutions — pathetic service of in warranty moto z

Address:

Pune, Maharashtra, 411057

My moto z device was dead in warranty so i gave it to service centre for repairing, they changed motherboard and battery, and gave it to me it was working fine but display fitting and rear back fitting issue was there, so again i submitted, they have repaired it also but again next day display started coming out and rear camera was not working and this time they replaced camera and gave it to me, again next day display started to coming out, again submitted to service center and they fixed it, again the next day display started losing its grip and call speaker volume was very low, again submitted, and interesting thing is that it is all happening after escalation if issue.

This is now the story of motorola, they are now known for poor service and substandard product.

How much time, a person should visit to service center, i have visited 5 times and 6th time they picked up, still issue is not resolved. I asked for replacement or extended warranty on the same device.

Hoping nothing will get, and my expenses for this repair gone to 8500 inr, as i have taken 5 half day leave and every time i visit service center it cost me min. 500 inr.

The new motorola not the old one, doesn't believe in customer satisfaction nor they are giving good service and quality products.

Looking for positive response, this is called harrasment in my terms.

Sumit ranjan.