Motorola Solutions — problem regarding touch of the phone

Address:

1220011

My self pawan sharma my mobile no is :-[protected]
I have bought a moto-e3 power on[protected].in this phone there is a problem regarding touch of the phone. I went to lenovo & motorola authorized mobile service center in shop no. G5, g6 devi palace, old delhi road, opp raj cinema hall, 522/3 prem nagar, gurugram, haryana 122001.. But ur repersentative told me in my phone a minor like scratch is in phone screen panel. So your phone is physically damage and it will not cover in warantty. You have to pay for this. But in fact scraches are not on display screen its on phone panel.
But how you can do this my phone is under warnatty and due to a minor scratch on panel you denied for doing free service during warrnaty. When i try to get them explained my problem they give your mail id and number [protected]. Which i have been tried 5 times but but no reply is given its totally an mental harassment my self
..

So i request you please look into the meter and help me solving this problem.