Motorola Solutions — problem still persists after submitting phone multiple times.

Nitin2805

from Gurgaon, Haryana

Address:

Sirsa, Haryana, 125104

I have been in touch with Swaraj from Moto Support Forums/ That guy totally misled me and provided me wrong information about my phone.
Sir,
With reference to job sheet no. SRSCS[protected]
I feel sorry to inform you about my experience with my handset moto G4 Plus.My phone is still under warranty and I have visited service center many times facing the same issue every time.

Its has already been a month visiting services center and it has seriously ruined my work apart from time and money wasted .

Left with no other options I have to finally submit my phone at Gurgaon center.
But when i collected my phone from gurgaon center, after using it for few hours, I found that problem still persists.
I have been in touch with Swaraj from Moto Support Forums/ That guy totally misled me and provided me wrong information about my phone.
I request you to replace my phone so that I can get out of this trap.

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Comments

ajit_74462

from Haldia, West Bengal

After screen off, volte incoming cal & message are not coming.
Customer complaint : c0017 - freezes .
Service center : hara agency - bhubanesware.

Motorola Mobility Customer Care's response, Aug 7, 2017

Hi, Ajit.

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Thanks,
-Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi, Nitin.

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks,
Motorola Support