Motorola Solutions — Product not upto the mark | |||
The product was purchased on august 1, 2016. However the motherborad crashed in a month's time. It was given to an authorised service center in vile parle at the following address - 2nd floor shop no s-15 prime mall, irla lane, irla-vile parle west, mumbai - 400056, opposite alfa 1. However when we got the phone back the power button was not functioning. We again returned it to the service center last week and we have still not received any update on the same. Also when we checked with the dealer he said he is not sure about the delivery of the button from moto g workshop. This kind of product and service is unacceptable from motorolla. Request you to look into this on priority Was this information helpful? | |||
|
Motorola Solutions customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Its been 2 days I have not received any call. I tried reaching the number and they said a Motorola representative will get back to me, however nobody is bothered to get back on a customer issue with a product which is 1 month old.
So apart form the faulty product the service is also pathetic.
Can Motorola resolve through customer complaint or will have to put up a consumer complaint
So apart form the faulty product the service is also pathetic.
Can Motorola resolve through customer complaint or will have to put up a consumer complaint
I have been trying to get my phone sorted for about a month now.
I have no words to tell you how pathetic the service is.
The CSR Sandeep told me he will get this fixed at the earliest. But if this is earliest I don't know what their normal service deliverables are.
Now the physical phone is not with me for last 1 month and don't forget it was purchased on August 1, 2016.
Can I sue the company for bad product and service?
I have no words to tell you how pathetic the service is.
The CSR Sandeep told me he will get this fixed at the earliest. But if this is earliest I don't know what their normal service deliverables are.
Now the physical phone is not with me for last 1 month and don't forget it was purchased on August 1, 2016.
Can I sue the company for bad product and service?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
28%
Complaints
1859
Pending
0
Resolved
520
+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Sorry for the inconvenience caused. Send us an email to [protected]@motorola.com with the job sheet details and your contact number referring to this post.
Thanks
Motorola Support.