[Resolved]  Motorola Solutions — regarding refusal to accept the warranty

Address:

462016

Dear sir

On 01.03.2018, all of a sudden, no incoming sound is observed from my motorola g5 plus handset, neither is the sound of key pad. I immediately went to the satyam mobile and computers service centre, at mp nagar, bhopal[protected], [protected]). The person on the desk who attended me, asked to leave the handset along with the bill after taking the necessary data backup. 2nd march being a holiday, i couldn’t drop my phone at the service center. However, the next day when i went to the service center and dropped of the handset with a copy of the bill, they refused to repair the handset stating that the handset might have dropped, hence it will not be covered under warranty. The handset is about 11 months old and it is quite possible that it might have dropped many months ago, but it worked just fine and did not sustain any damages. This time, all of a sudden the sound just stopped coming. So, it is abundantly clear that this is solely due to electrical breakdown, which is to be covered under your warranty clauses.

Presently all my five family members are using motorola mobiles. Recently i came across a battery problem with another handset which was out of warranty, i agreed to pay the required amount for the damages, but this time, when the handset is well within the warranty period, why is the service centre refusing to repair the handset? Such type of behavior is very disappointing, that too from such a repudiated company. I shall be highly obliged if you look into the matter and take the necessary steps. Purchase invoice, refusal letter by the service centre and a few photographs of the hand set are attached herewith

Thanking you
Yours sincerely

Sanjay kalra
A-34, janki nagar
Bhopal -462016
M: [protected]