[Resolved] Motorola Solutions — replacement of faulty phone. | |||||
On 02/06/2017 i bought a moto m (Silver, 64 gb) on invoice date:[protected], having [imei/serial no: [protected], [protected]] mobile phone from you via flipkart having order id: od[protected]. I have discovered that the phone has the following problems 1. Switch off / on itself. 2. Charging /issues 3. Lining in display 4. Software issues 5. Battery discharged from 100% to 20% itself after restart. I have complained all these problems in your service centre three times. 1st time, on 2nd jan, 2018 - only software has been updated and returned to me. 2nd time, on 3rd jan, 2018 - some parts has been changed and returned to me. But my problems not solved so i resubmitted o 6th, i have my job card also for the same. 3rd time, on 6th jan, 2018 - phone submitted & phone is still in service centre only. When i spoke to the manager, i have been told to take phone with older version of software, my phone doesn’t support new phone. But i am not satisfied with his reply so have to write & inform it to you. The [consumer rights act 2015/ sale of goods act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract i am entitled to have the phone (Repaired/replaced or refunded) and i would request that you confirm that you will do this within the next 14 days. I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it. I look forward to hearing from you Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Motorola Solutions customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
28%
Complaints
1859
Pending
0
Resolved
520
+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Greetings from Motorola,
We are sorry to hear about your phone issue. We request you to share us your phone details such as phone IMEI number, jobsheet, service record number to @ [protected]@motorola.com so that concern team will resolve the issue at earliest.
We appreciate your patience.
Thanks and Regards
Motorola support