| Address: | Visakhapatnam, Andhra Pradesh, 530017 |
Dear sir
My mobile moto g4 has a screen complaint and it is under warranty and i have give to the bright infocom, which is situated at ramnagar, visakhapatnam, for service support on october last week. I clearly told them that there is a hardware problem, they have updated the soft ware and returned back to me, the problem was not rectified and i went to the same service center after 2 days repeating the same complaint. They asked me to visit after 4 days; even then they have upgraded the software and returned back my mobile. Again on 13th november i visited the service center regarding the same complaint and given my mobile for hard ware problem. Since then i have been visiting the service center frequently but no proper response from the service center. On november 22nd they have informed me that the spare is not available with the company and they will replace me with a new mobile, since then i have been
In touch with service center, and they are informing me that company dint given the approval. On 29th november i visited the service center again and mr. Phani told me that the company gave the approval for replacing with a new mobile and it will be delivered to me in 3 to 4 working days. I waited for one week and again the visited the service center on 6th december for the status of my mobile.in spite of telling me the status mr. Phani replied arrogantly and asked me not to come to the service center until he calls me over the phone. I requested him to show me the approval date given by the company and the status of the phone, but he refused to show. I also requested him to give the email ids show that i can mail they head office, which he refused.
I have been frequently calling the call center and mailing the company but there is no proper response from both of them.in the next month january 2018 the warranty of my mobile will be over,
Being a business man i am depended on my smart phone only,
Please help me in this issue.
Imei no : [protected]
Sr no: srvzg[protected]
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