Motorola Solutions — Service centre issue

Address:	122011
Website:	motorola-mobility-en-in.custhelp.com

I submit my motorola device on 31st july 2015 for repairing at lucknow service centre.there is on/off button problem and then my device is in warranty period.After few days i contact the lucknow service centre for knowing that my device get repaired or not.They said that"you have to pay INR.5500/-, i am surprised!my device is in warranty period.for what i have to pay that amount for?They said your device have some water issue, we have to replace all things like mother board, screen, etc.i didn't drop my device in water or anything, there is just on/off button problem in my device. The device repair receipt they gave it to me have some mistakes, i submit moto x 1st generation XT1052 but they write moto X2 in product section and model XT1092 even date of purchase is wrong in the receipt. here i attached my device service centre receipt, job no:- AMSLUC002299.Then i contact motorola customer service centre they responds well that time and investigate into that matter, then they found there is some mistakes that the lucknow service centre worker mistakenly charge other person phone repairing bill.i dont know it is some kind of mistake or conspiracy.After that they tell me you dont have to pay any ammount for repairing.Thats all right. But they still have my device, it is more then 4 months and still not repaired.i contact motorola customer service more then 20 times they only give apologies and they commited more then 4 times to deliver my device on particular dates but they are still unable to deliver.on 1st december 2015 they send me a email which shows that my device get repaired but when i go there to collect my device, it is still not working.they submit it again.today i again contact service centre but again they know nothing, when my device get repaired.I am really exhausted and tired.i am now mentally depressed.Is that kind of service is provided by company to there customers?Customer Reference number:[protected]