Motorola Solutions — Submitted moto g3 for repair in warranty taking long time and not responding talking rudely

Address:

Gwalior, Madhya Pradesh, 474005

I have issue with mic speaker problem in my phone and battery i have given phone for repair in warranty . they told me with in 10-15 days u will get phone . i submitted on 13 aug 2016 its 24 today . i called sevice centre they told rudely " ho jayega to dedenge " what does it mean i told them tell me the approx time they refused n cutted my call i call them several times they ignored and not picking up phone ... i escalated case many times but no use ...please help me out from this problem.

my job number is AMSGWA000870