[Resolved] Motorola Solutions — unprofessional behaviour of the staff at the authorized motorola service centre | |||
I am an owner of Motorola G5 plus. The finger print scanner of my phone was not working so I took it to Infocare Services, Indira Nagar, First Floor, Vaibhave Complex, Marutipuram gate, Opposite Lekhraj Khazana Market, Faizabad Road, Lucknow, on 5.06.18. I filled the request form handed over to me and then I was made to wait for one full hour. I had reached the centre at 4:00 pm (This can be checked in the form filled and submiited by me at the centre). I had to ask 3 to 4 times about my mobile and I was told that they are checking it and then will give me the status. After an hour I was told that I will have to submit my mobile. I retaliated by saying that why was I made to wait for an hour to hear that I will have to submit my set. On this the lady at the reception said, it took time to open the set to check. I have a query, does the set take an hour to open? In the meanwhile the lady at the reception was getting her set checked as it was not supporting the wifi of the centre. Then I was given the Service Order and told that I could collect my mobile by 7:00 pm. But then they said that I should collect it the next day. I reached the centre at 4:00 pm but the Service Order states the carry in time as 5:15:55 pm. when I called on 6.06.18 inquiring whether I could come and collect the mobile, I was made to hold the line for sbout 5 to 7 minutes and then conveyed that it would take two to three days. The mobile that they were going to hand over to me in one and a half hour's time on 5.06.18 would now be delivered in two three days. I was annoyed and asked the lady on phone as to what kind of mechanics they had who could not decide the actual delivery day. There was no reponse from the other end. This kind of a behaviour is not expected from the service centre of a reputed company. I hope I will hear from you soon. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Motorola Solutions customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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I had received a call from the customer support around 2:30 pm yesterday (7.06.18, Thursday) and I was told that they would get in touch with the service centre and get the issue resolved. I gave a call to the service centre at 3:57 pm to inquire about the status of my set. I was told they will give it to me by evening and will call me shortly. I kept waiting for the call and when dialed myself, I was told it would take time as the part to be replaced was not available. Everyone at that service centre gives a different version. No matter how many times you call, one would say you will get by evening and the other says in two three days. All at that centre are on a different page and there is no coordination. I reconnected with the person from the customer care as he had given me his number. To my surprise he had not got in touch with the service centre at all. I lost my cool and I said that I will approach the consumer forum, then he told me to wait and he got in touch with them. I then got a call from the service centre and they said that I would get my set by Saturday. Then next, I get a call from the customer care and I am told that I will get my set by Friday. Again, a lack of coordination. I am very disappointed with the service centres of Motorola. I hope things get better otherwise people should avoid purchasing motorola.
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Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001