[Resolved]  M/s. Reliance Communications Ltd. — Harrassment from Reliance and some law firm for a connection which was disconnected years back even exccess payments made over and above bill amount.

Address:

Bangalore, Karnataka

Hello, I am repeatedly harassed by emails from some SA ASSOCIATES about a connection with Reliance communications that I had closed long back and even returned the dongle back. They kept sending me bills and when I spoke to reliance customer center, they said they will ensure issue is addressed. I foolishly even paid 2 additional cycles of bills, thinking that this will rid me of the nuisance, but the harassment continued. I also sent a detailed mail to reliance on 2011 for this which is pasted below. My email on 30th April 2011 is below >>>>>>>>>>>>>>> Date of email: 4/30/11 Subject: Inappropriate billing of terminated account, please rectify immediately. to Rcom.WeCareKar. Reliance customer care and billing department, I am continuing to get bills for a terminated connection MDN: [protected], Customer account no: [protected], which is a Reliance Netconnect connection. This connection had been terminated 4 months ago. The full details of this are below, I have stamped and signed receipts of all termination slips as well as on the final outstanding receipt bill paid. First termination notice: Ref no: RW08002 WOTOWWCODE: [protected] 5th of Janary 2011. Outstanding amount of Rs. 890 was paid, receipt number S[protected]. In addition to this Rs.940, receipt number[protected] was paid to ensure that the next billing will not occur. Actually this itself is a wrong billing, since I had asked for termination the previous month, and was billed for zero usage, though I was assured by the customer care that connection is terminated and I will not get any bill. Inspite of the above activity, I got another bill for January 2011 for Rs. 139. (Why??? After it was confirmed that every outstanding was paid and there was no connection, and the physical netconnect unit itself is surrendered) Second termination notice: Ref no: RW08002 WOTOWWCODE: [protected] 20th of January I paid this amount also (like a fool, because this is billing on a terminated account, and I just paid so that I can stop getting your meaningless bills). The customer care assured in me that they will ensure I will no longer have any problem and that the mistake is on their end and they will rectify it immediately. But after two termination notices as above for the same account, and physically giving back the netconnect unit, I am continuing to get bills for February 2011, March 2011, April 2011. Customer care is repeatedly telling me that there is nothing pending from my end and that they have to correct some billing error. What is going on???? Please action this immediately and ensure that you have corrected the system that wrong bill has been generated on a terminated account for February, March and April 2011 and be clear that there is no outstanding amount whatsoever from my end. In fact, I should take back the amount of Rs.139 from you for the billing of January on a terminated account. I have provided all facts and reference numbers required for you to action this. I also have signed and stamped receipts and termination notices from your authorized outlets. Please do not expect me to go to a customer care center again, because I have done so 4 times and it is of no use. Ensure that this is actioned immediately. <<<<<<< Lawyers email: >>>>>>>> Sir / Madam, Under the instructions from our client, M/s. Reliance Communications Ltd., and M/s. Reliance Communications Infrastructure Limited, “Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore – 560029, we issue this Notice as follows. You are aware that our client is engaged in the business of providing Unified Telecommunication Services to its valid customers. You have availed the said services from our client by submitting the requisite Customer Application Form and other documents under Account No [protected] and MDN No [protected] provided by our client. The said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. Our client has been generating Statements of Service Charges and the same are dispatched to you regularly from time to time for the services availed by you. We state that, you have defaulted in payment of the service charges and consequent to the said default, there is an outstanding amount of Rs 1013/- in your Account. You have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client. Wherefore, you are called upon to pay a sum of Rs. 1013/- to our client within seven days from the date of receipt of this Notice. The said amount should be paid by cash / DD / Pay Order in favor of Reliance Communications Infrastructure Limited or can also be paid at any Reliance outlets of ADA group. Failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk. For any clarifications Contact - Please walk into any of the Reliance store <<<<<<< THOUGH excess bill amount was paid, and multiple times confirmation from reliance outlet was given that they have made a mistake and they will correct it, and after sending the above mail, I continued to get bills, and I am tired of making repeated vists to Reliance. This nusiance and harrassment needs to be addressed.