Msrtc — Bus fare irregularity in bus timing misbehaviour by bus conductor

Address:	Nashik, Maharashtra, 422001
Website:	none

On 24th November, 2015 Me and my mother were travelling from Nashik to Kasara. From Kasara we have local train to cst at 12:23 pm in afternoon. We caught Kasara bus from Mahamarg bus stand of Nashik. Bus started at 11:10 AM from Nashik. When Bus conductor came to charge ticket, cost of the ticket was Rs. 238 (Normally when we travel by ST bus from Nashik to Kasara, ticket is Rs. 166).
1. Reason behind the cost of ticket being Rs. 238 was that it was a semi luxury bus. But taking into account the facilities provided by semi luxury bus, this bus did not provide the required comforts like AC, Cold water, TV, etc. Forget about the mentioned facilities, there is no discipline on grounds of reservation of seats for women, senior citizens and differently abled people.
2. Conductor straight away demanded Rs. 240. He didn't even have dignity to ask for the exact ticket amount which illustrates that Rs. 2 from passengers will directly go into his pocket. I had to ask him for the change to which he replied that he will give me change once it is available. 1 and 1/2 hour passed but conductor didn't give me the change. Bus reached Kasara past 1:30 PM in afternoon. When bus stopped as Kasara I had to ask him for change to which he replied its my duty to keep the change. When I told him its his duty to give the change but he spoke very rudely with me. Its not matter of Rs. 2 but its matter of sincerity and humanity. If Bus conductor is earning Rs. 1 or 2 from each passenger, then this money is directly going into his pocket and its a scam.
3. I asked him why can't they bring the bus on time because I have missed my train by nearly 15 to 20 mins. To this he replied rudely that he is doing the service for past 27 years and he knows the train time being 1:30 PM. Later on when I did the analysis, 1:32 PM train at Kasara arrives at 12:40 PM so its easy for Bus to get passengers to Nashik. But what about the passengers who travelled from Nashik to Kasara? They have to wait on Kasara for 1 hour. what kind of justice is this? I tried to reason out this with him but he told me he is not afraid of anyone and I can complaint or do whatever I wish to do.
4. Regarding Bus driver I would say that in first place Bus did not start at right time and secondly Bus driver was inefficient to cover the required distance and help people reach their destination on time. I asked the conductor the name of Driver to which he replied its none of my concern and I can do whatever I wish to do. He is not afraid of anyone. What kind of service is this provided by Bus? For what are they charging Rs. 238 exactly? Neither are they providing convenient bus facilities nor are they helping public reach their destination on time.
As per my understanding, Nashik to Kasara buses are connected and in sync with Kasara trains so that people travel without any discomfort. But here the scenario is altogether different. Bus crew are working for their own benefit and service to the passengers is not as per expectation.
Please find the details of Bus below:
1. Bus no. - 032038
2. Bus conductor name - V. M. PATIL

Its because of such irresponsible people our country will never progress and will always remain underdeveloped.