[Resolved]  Msrtc — Money not refunded for failed transaction.

Address:

Pune, Maharashtra

Hi, I tried booking a ticket for 01/10/2014, but the transaction failed for the same and the money has not been refunded for the same. I dropped a mail regarding the same on '[protected]@gmail.com'. First, I was told that the mail was not received, on sending it again, the same response and then no one is receiving my calls since. PFB the details: Journey Details: Date: 01/10/2014 Bus timing: 05:30AM From: Pune Station Boarding From: Bremen Chowk Aundh To: Dadar Alighting at: Maitri Park, Chembur. Transaction Details: Attempt 1: Failed at 12:05 on 01/10/2014. Rs 424.70 Attempt 2: Failed at 12:12 on 01/10/2014. Rs 424.70 Please check why the amount of 424.70 + 424.70 = 849.50 has not been refunded. I am hoping for a quick action here please, I have already spent 15 days calling and chasing for the same. Thanks and Regards, Dhanashri Ingle. [protected].