Msrtc — Shivneri Bus No MH 11 T 9257 Swargate to Thane Via Mulund 240115 22.00 pm

Address:

Mumbai City, Maharashtra

I took shivneri bus no MH 11 T 9257 from Swargate to Thane on 24th January 2015 at 22.00 pm. The Board written on bus was from Swargate to Thane via Wakad and Mulund. I was supposed to get down at Airoli Bridge, Nahur (Ahead of Airoli Check Naka). The driver has routed this bus via Kalva, Talav Pali and den to vandana instead of going through Airoli Check naka & Mulund. I asked the driver why this bus is not going via mulund?? He told that bus of 22.00 pm is always goes via kalwa only. Then why board was written via mulund to Thane. I had earlier also travelled through same bus of 22.00 pm that time that bus travelled through Via Mulund. Is that means route depends on driver?? The customers are not important for you. We can take any ticket and you will drop us according to you and as per your route. I asked the Driver his name he denied to give his name as he was scared. First he told me reason that 22.00 pm from swargate to thane always goes via kalwa. When i went vandana depo that time he told this bus is of 20.00 pm that why it went via kalwa. I asked Depo manager (Mr.A.P. Asamani) to give me complaint register, he searched register for a while and told we do not have complaint register and then he asked me what happened?? i told the incident but Mr asamani too do not have any answer for this. It is very ridiculous, Please look into this matter so that customers will not suffered in future.