Msrtc — Worst service provided by Bhor Depo and Swargate (Pune) Depo

Address:

Pune, Maharashtra

Hii This is Amit Suryavanshi. Yesterday on dated 26th January 2015 I travelled from Bhor to Borivali. During this I suffered from worst service provide by Bhor Depo and Swargate (Pune) Depo. Following problems are faced during this journey. i) When I went to Bhor reservation counter on dated 26th January 2015 morning at 11.00am, i found that no one was there. After asking controller for the reservation then he told not he also dont know where he will come and give me different answer every time or he was not clear about that. The language of controller with the passenger is also not good. As I knew that due to holidays there will be rush for Buses specially for Mumbai so i preferred to do reservation but after waiting for about 2 hrs no one is coming for that counter. This happened with passenger many times in Bhor Depo. So i cant got reservation for Borivali bus. 2) When Bhor-Borivali bus came to stand @ 3:10 pm. I again asked to conductor about reservation for safer side then he told that As there is no any reservation for this bus u can seat anywhere. But when bus reaches to Khed-Shivapur toll naka, coductor told that he called to swargate depo and they told that only 4 seats are reserved. so u can seat another seats. and height of all that is when bus reached to Swargate Depo we found that almost 15-20 seats are reserved. And we are about 4-5 peoples traveled from Swargate to Borivali Standing. What the hell is this??? Is this your good service..??? My question is before started the journey why u are not communicated to other Depo for reservation??. Why there was so many communication gap?? And about Bhor Depo, why there is reservation counter if this counter is closed many times during there timing and not capable of providing service. Is yours following line is true?- "ST CHA PRAVAS SUKHACHA PRAVAS". This is the reason MSRTC is in loss and u deserve it. Thats why peoples preferred private bus service. So give me answers for all the above questions. and requested u to take action on Bhor and Swargate depo for there worst services. and I[censored] have any doubt about my complaint then hesitate to contact me. My contact no. is [protected] and mail ID " amit.[protected]@gmail.com