MTNL Delhi — BB services never worked

Address:	New Delhi, Delhi
Website:	202.159.221.161/vcare/broadbandcomplaints.jsp

I`m using MTNL bb connection from past 1 year paying[protected] /- per month. I'm in gaming and servers role over the internet...When I purchased this connection I went for 2 mbps connection which never worked for me.AS a connection speed of 2mbps I never got 1/8 of 2mbps as download speed or constant connection speed...even when Mtnl Exchange (Bhikaji Camma Palace) is just 2 km-3km away from my home. At the time of setup they installed 2nd hand used Modem + router(for which I`m still fighting), loose cable connection and too much cable20ft-50ft which looks bad in house. As I`m also Network engineer I just ran some tools and found out There is always variance and jitters in connection and on line. There should be no jitters at all these things impact your speed and quality. As I told you I`m in gaming sometimes I also host some gaming server for which I pay nearly (100$= Rs 6200 /-) & also which require good connection speed (Min : 1 Mbps, Max : 8-16 Mbps )Reason of choosing MTNL is because I live in RK Puram and we don`t have any other ISP to provide speed at fair price I went for MTNL. But trust me guys MTNL services are not good and whosoever says that MTNL is good come over at my place and see it yourself... I even switched to dedicated 1Mbps Download connection but that too never worked every month, every week I`m complaining on 1504, also one thing at some times if you complain a lot on 1504, they will tell you to contact your area manger(Mr Babu lal), which I even did but same he give some line man or some other engineer number, and when I contacted him he said contact back to them they are the one who do it...its just like going in loop again and again. They never respond, they are quicker when its time for bill but for customer issue they never call... Just think I`m paying[protected] pm since 1+ year which adds to[protected] P.A and they still have thousands of customers + Government funding they have good source of finance but still they not improving. They can easily become No1 and best ISP of Delhi. Funny thing is that recently they are providing 2 mbps, 4mbps and 8 mbps(