[Resolved]  MTNL Delhi — Internet used Main Balance instead of Internet 3G Data

Address:

Gurgaon, Haryana

Sir My MTNL Dolphin mobile no. is [protected] ( Delhi NCR Region ) Okay in the morning I had my main balance - 218/- and I have around 185 MB 3G data I am working on internet since 11 15am in the morning. my 3g data plan finished around 02:21 pm and then my internet was using my main balance. Then I recharged my account for Rs.42/- 500MB 3G data and then I received 2 message from MTNL-IN 1) " You have got 512000 KBytes 2) You have recharged 0.42 Rupee. Your account balance is 136.42 Rupee. Your account will expire after 09/10/2017. ' I again checked my balance on *444# at 03:15 pm I saw the balance and received a message that says - " Local hr:min is 00:00:16 Your free volume is 512000 KBytes. than I continued using internet. Than on 04:00 PM I received a message that says " Your account balance is finished. Please recharge your account by dialing 400. How can this be possible I didnt made any phone calls ( btw I Rarely call from my phone. and I use mostly for internet ) and I used only internet between this period. and still my Internet balance is 512000 KBytes. So at 04:00 pm I received two messages- 1)Your account balance is finished. Please recharge your account by dialing 400. 2)Local hr:min is 00:00:16 Your free volume is 512000 KBytes. Than I turned off my internet when I realised what had happened. I again rechecked by *444# at 04:18 PM Local hr:min is 00:00:16 Your free volume is 511941 KBytes. So how come my internet #G data is same from 03:12 pm till 04:00 pm. and my balance from 136 to 0? Kindly solve my problem. I have message. and I have turned off my internet. won't be using it till my problem gets solved. kindly refund my account balance which was 218 in the morning. 136 at 03:12 pm. { from 02:21 pm the internet was using the main balance, The exact timing I know because custome care guy told me. } Thank You. Kindly ask them to refund my main balance.