MTNL Delhi — Landline Phone No. 25531307

Address:

New Delhi, Delhi

From: SANJOG MAHESHWARI <[protected]@gmail.com>Date: 22 October 2014 22:54Subject: Complaint - Non-replacement of old instrument - Inflated telephone bills.Sir, I am to bring to your kind notice that our faulty instrument was replaced some four months back with a very old one under our protests.We were assured that very shortly the replaced old instrument, which was just functional, will be replaced by a brand new one with all the available features and facilities within a week or so. More than 4months have gone by since then, but no action has been taken as promised in reply to our emailed complaint. Moreover, for the last 4months, Rs 60/- per month credit in monthly phone bills which was being afforded to us for depositing Rs 15000/- (as per there requirement imposed by MTNL for getting OYT connection), has been stopped with the result that we are billed Rs.60/- more per month since the last four months. Also, for no reason whatsoever and without any prior intimation the service charges have also been increased.All this without any intimation to us. Why so? Pl. afford us the credit for the accumulated excess service charges and with held accumulated credit of Rs.300/- in the current bill itsel[censored]nder intimation to me. Expeditious action in the matter is requested -SANJOG MAHESHWARI C1 A/42 B JANAKPURI, NEW DELHI-110058 Ph. No.[protected]r) CA [protected]